IT Support

IT Support

Vacancy expired!

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Summary
The IT Support Specialist will provide exceptional support to the NYC office as well as remote users. This person will provide 1st/2nd line technical support on all IT and business applications.

Client Details
Real Estate firm located in Manhattan.

Description
The IT Support Specialist will help with business applications and software/hardware technology. This person will provide support to staff, including set up, configuration and installation of computers.

• Identify and resolve operational issues with software/hardware


• Provide 1st/2nd line technical support coverage.


• Support tickets and follow up on outstanding tickets.


• Manage end user satisfaction, own technical escalations end-to-end, resolve issues by either on-site or with remote support.Support various departments including - sales, customer service, and operations.


• Assist with IT projects and service procurement, vendors, etc.


• Provide ad-hoc support to the IT, operations departments.


• Help to troubleshoot any tech issues.

Profile
The successful candidate will have experience working as an IT Support Specialist. They will have systems support experience and be located in the Manhattan area.

• 3+ years of experience in systems support


• Bachelors Degree


• Business savy


• Familiar with Microsoft Technologies (Active Directory, Group Policy, SCCM, AD, MDM, Mobile Devices, etc.)


• Familiar with WAN/LAN network technology, Citrix, VPN, shared folder management, etc.


• Knowledge of Windows 10 operating system


• Excellent written and verbal communication skills


• Detail orientated

Ability to travel into the Manhattan office.

Job Offer
Compensation is competitive and based on experience. Role would be in the Manhattan office. Benefits include:

• Excellent medical, dental, vision, and life insurances


• Competitive Compensation

Client cannot offer sponsorship at this time. Email YOUR resume and relevant experience