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Customer Care Specialistjob details:
location:Melville, NY
salary:$40,000 - $45,000 per year
date posted:Monday, September 16, 2019
experience:Experienced
job type:Permanent
industry:Administrative and Support Services
reference:S799719
questions:juhi.mullick@randstadusa.com631-427-1096
job descriptionCustomer Care SpecialistSeeking a professional candidate who is willing to work in a face paced environment and has outstanding multi-task skills.Responsibilities:Respond promptly to client inquiries via phone, mail and email in a professional and courteous manner. Strive to resolve all inquiries on the first phone call.View every client contact as an opportunity to make our clients want to keep their insurance with CookMaran. Review exposures, loss experience and current coverage. Provide proactive solutions and recommend appropriate products.Follow department protocol for taking the next call in the queue and return all calls as promised.Document all verbal communications with clients and carriers in a prompt manner. Records must reflect the most current status at all times.Assist with the solicitation of new accounts and the retention of existing accounts. Look for new sales opportunities by cross-selling.Develop a strong working knowledge of carrier websites and utilize the sites to secure accurate and timely information for our clients.Remarket accounts according to agency guidelines. Consider the current program and if warranted, provide other options to the client.Assume ownership of customer concerns and feedback until a successful resolution is achieved.Comply with all internal procedures and practices while demonstrating the ability to meet service performance and quality standards.Work as a team and contribute to the team effort by openly sharing insurance knowledge.Working hours: 8:00 AM - 5:00 PMSkills:College graduate preferredInsurance experience is not requiredExcellent organizational, communication, technology and time management skillsStrong customer service focusExcellent diplomacy skills to resolve client issuesEducation:AssociateExperience:ExperiencedQualifications:College graduate or experience equivalent.Broker?s license is required / can be obtained once hiredplease email your resume to juhi.mullick@randstadusa.comRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.