Service Delivery Manager

Service Delivery Manager

18 May 2021
New York, Mountvernon, 10550 Mountvernon USA

Service Delivery Manager

Vacancy expired!

Onsite Service Delivery Manager

This person is responsible for the stewardship, direction and daily operation of all aspects of Information Technology (IT) in a K-12 environment. This individual is responsible for activities of an Onsite Technical team working in a complex, fast-paced and demanding environment. This person must strike a balance between Support demands and advancing strategic projects. This person must also rotate between being a champion for the client and being an advocate for the Onsite team and knowing when to diplomatically shift roles. This person must be adept at maintaining positive relationships, have a structured approach toward workload management and holding people responsible, and be able to defuse misunderstandings and disagreements and bring people together.

  • Client Management
    • Communicating proactively and promptly with client, clarifying needs and reflecting these back to the client for confirmation
    • Understanding and clarification of strategic direction for infrastructure and instructional technology
    • Intake point for all Project related request and escalated support issues
  • Team Leadership
    • Performance management of IT team/staff
    • Individual team member development, coaching and training
    • Workload organization – driving transparency, equity and accountability
  • Budgetary
    • Establishment of annual operating and capital budgets
    • Management of expenses against budgetary plans
    • Negotiation with vendors and suppliers

  • Previous experience building and growing IT operations team/teams
  • Certification or demonstrable experience with Quality Management systems (ITIL, HDI, Cobit, ISO, etc.)
  • Previous budgetary responsibility
  • Strong verbal and written communication skills
  • Strong professional presence and presentation skills
  • Strong analytic and data reporting skills
Experience in K-12 environments preferred

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