Desktop Support Technician

Desktop Support Technician

25 Sep 2024
New York, Newhydepark, 11040 Newhydepark USA

Desktop Support Technician

Vacancy expired!

Software Guidance & Assistance, Inc., (SGA), is searching for an Desktop Support Technician assignment with one of our premier Healthcare Services clients in Riverhead, NY.

Responsibilities :

  • Supports all end-user equipment including, desktop, laptop, printers, scanners and hospital equipment.
  • Ensures service level commitments and deliverables are met.
  • Duties and Responsibilities
  • Supports Service Delivery, adhering to documented Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)Gathers data and compiles reports on KPIs, SLAs and other relevant data for management review
  • Participates in executing service delivery and supports management in accordance with standardized policies, procedures and processes across programs and operational units
  • Assists with the development and implementation of short and long term solutions, including planning, testing and implementing new and enhanced systems, while remediating production impacting incidents and outages
  • Coordinates with vendors on break/fix issues as necessary
  • Images, installs, and supports software for all workstation types
  • Troubleshoots, supports, and repairs hardware

Required Skills:
  • High School Diploma or equivalent required
  • Minimum of five (5) years technology service delivery experience in a corporate and high availability environment, required, including knowledge of end-user and network based hardware and software for Desktops, Laptops, MAC, printers, scanners, routers, switches, mobile devices
  • Experience with service delivery modes, processes, techniques and tools, requiredKnowledge of Microsoft Operating systems (XP, 7) and Microsoft Office Suite software, and Microsoft technologies, including Active Directory, DHCP, DNS, GPOs, etc., requiredKnowledge of Citrix, Networking (TCP/IP, DNS), required
  • Excellent written and oral communications skills as well as analytical and organizational skills, required
Preferred Skills:
  • Experience with CA Desktop and Server Manager and CA Service Desk or other ticket tracking software, preferredITIL v3 Foundation or Six Sigma Certification, preferred

SGA is a Certified Women's Business Enterprise (WBE) celebrating over thirty years of service to our national client base for both permanent placement and consulting opportunities. For consulting positions, we offer a variety of benefit options including but not limited to health & dental insurance, paid vacation, timely payment via direct deposit. SGA accepts transfers of H1 sponsorship for most contracting roles. We are unable to sponsor for Right-to-Hire, Fulltime, or Government roles. All parties authorized to work in the US are encouraged to apply for all roles. Only those authorized to work for government entities will be considered for government roles. Please inquire about our referral program if you would like to submit a candidate for any of our open or future job opportunities. SGA is an EEO employer. We encourage Veterans to apply. To view all of our available job postings and/or to learn more about SGA please visit us online at www.sgainc.com .

Job Details

  • ID
    JC45979947
  • State
  • City
  • Job type
    Contract
  • Salary
    N/A
  • Hiring Company
    Software Guidance & Assistance
  • Date
    2022-09-24
  • Deadline
    2022-11-22
  • Category

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