Customer & Member Service Representative (Brooklyn)

Customer & Member Service Representative (Brooklyn)

18 Jul 2024
New York, New york city 00000 New york city USA

Customer & Member Service Representative (Brooklyn)

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Customer & Member Service Representative

The “ We Can Do It! Women’s Cooperative”( Si Se Puede! ) was incubated and launched in
August of 2006 with the help of The Center for Family Life. The Cooperative currently has 70 members who have worked together to build a successful house cleaning business. All of the members of the coop are considered “Worker Owners” and decisions in the group are made democratically with each owner having an equal vote .

A successful candidate for the position of Customer & Member Service Representative would have:

* Proactive personality and ability to adapt to the changes. Communicative skills and active listening. 


* Good organizational and interpersonal skills; demostrated ability to communicate clearly and professionally, both verbally and in writing, excellent grammar . 


* A strong interest/background in worker/immigrant rights and the cooperative business model. 


* basic computer skills including work with Microsoft Office, e-mail at a proficient level, 
Google Drive, Quickbooks ) 


* Customer service skills (i.e. responding to phone calls, problem solving with clients and coop members). 


* Ability to learn quickly and be interested in developing a variety of new skills; be able to manage multiple tasks and meet deadlines; have the ability to work independently and in a team. 


* Superior organizational, interpersonal and communication skills; demonstrated experience of written and oral presentation skills. 


* Bilingual Spanish/English skills (able to write, read and speak fluently in Spanish and English required). 


* Entrepreneurial/Business skills a plus. Responsibilities will include: 


* Serving as Customer & Member Service Representative for: We Can Do It! Women’s Cooperative along with the Office Manager. 


* Coordination of “Back office” - maintaining member and client records through their 


database, answering customer calls, matching members with jobs, assisting with documentation of job estimates.

* Update monthly financial reports for the cooperative. 


* Conducting ongoing Client Satisfaction Surveys via phone and email. 


* Assist the cooperative with marketing efforts and ordering materials as needed. 


* Writing of general, commercial and administrative correspondence. 


* Support with general back office administration, 
Job Logistics 


* Hours: Permanent part time, 25 hours/week. 


* Cover letter and resume should be emailed to: wecandoitaplicaciones@gmail.com

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