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Customer & Member Service Representative
The â We Can Do It! Womenâs Cooperativeâ( Si Se Puede! ) was incubated and launched inâ¨August of 2006 with the help of The Center for Family Life. The Cooperative currently has 70 members who have worked together to build a successful house cleaning business. All of the members of the coop are considered âWorker Ownersâ and decisions in the group are made democratically with each owner having an equal vote .
A successful candidate for the position of Customer & Member Service Representative would have:
* Proactive personality and ability to adapt to the changes. Communicative skills and active listening. â¨
* Good organizational and interpersonal skills; demostrated ability to communicate clearly and professionally, both verbally and in writing, excellent grammar . â¨
* A strong interest/background in worker/immigrant rights and the cooperative business model. â¨
* basic computer skills including work with Microsoft Office, e-mail at a proficient level, â¨Google Drive, Quickbooks ) â¨
* Customer service skills (i.e. responding to phone calls, problem solving with clients and coop members). â¨
* Ability to learn quickly and be interested in developing a variety of new skills; be able to manage multiple tasks and meet deadlines; have the ability to work independently and in a team. â¨
* Superior organizational, interpersonal and communication skills; demonstrated experience of written and oral presentation skills. â¨
* Bilingual Spanish/English skills (able to write, read and speak fluently in Spanish and English required). â¨
* Entrepreneurial/Business skills a plus. Responsibilities will include: â¨
* Serving as Customer & Member Service Representative for: We Can Do It! Womenâs Cooperative along with the Office Manager. â¨
* Coordination of âBack officeâ - maintaining member and client records through their â¨
database, answering customer calls, matching members with jobs, assisting with documentation of job estimates.
* Update monthly financial reports for the cooperative. â¨
* Conducting ongoing Client Satisfaction Surveys via phone and email. â¨
* Assist the cooperative with marketing efforts and ordering materials as needed. â¨
* Writing of general, commercial and administrative correspondence. â¨
* Support with general back office administration, â¨Job Logistics â¨
* Hours: Permanent part time, 25 hours/week. â¨
* Cover letter and resume should be emailed to: wecandoitaplicaciones@gmail.com