Help Desk II

Vacancy expired!

Deliver innovative solutions, services, and operations management that simplify IT operations.

This Jobot Job is hosted by: Mark Ouellette
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $45,000 - $60,000 per year

A bit about us:

End-to-End Technology Services and Solutions!

Why join us?

• Team Atmosphere!
• Growing Organization.
• Competitive Pay/Benefits

Job Details

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information

Requirements

• Proven experience as a Help Desk Tech or IS Support Tech
• Tech savvy with experience providing various levels of support for software and hardware.
• Ability to diagnose and resolve basic technical issues
• Knowledge of Interoperability, HL7 and eHealth Exchange
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.