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About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment, and mortgage products and services, as well as consumer and commercial finance, through 7,800 locations, more than 13,000 ATMs, the internet (wellsfargo.com), and mobile banking, and has offices in 37 countries and territories to support customers who conduct business in the global economy. With approximately 259,000 team members, Wells Fargo serves one in three households in the U.S. Wells Fargo was ranked No. 26 on Fortune’s 2018 rankings of America’s largest corporations.Payments, Virtual Solutions & Innovation (PVSI)The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.Innovation GroupThe Innovation Group, a part of PVSI, is dedicated to serving as the catalyst for transformational change across the company, focusing on fostering the growth of big ideas that will efficiently influence business models, processes, and programs in order to meet evolving customer needs. The team actively partners across the enterprise with business lines, data and analytics, operations, and marketing to provide resources, support, and visibility that will help transform business models, products, and services.The Artificial Intelligence Enterprise Solutions (AIES), part of the Innovation Group at Wells Fargo, was formed in early 2017 with the goal of enabling the enterprise to leverage AI capabilities to deliver insightful and personalized experiences for customers and team members, drive greater operational efficiency, and better manage risk.The RoleOne of the key responsibilities for the AI team is to build and manage chatbot and virtual assistant (CVA) platforms to deliver conversational experiences for customers and team members all across the bank. The AI Chatbot Solution Delivery Senior Product Manager will have direct overall responsibility for the quality, timeliness and success of all these Conversational AI experiences. This leader will manage a team of APOs and Business Analysts who oversee and support a number of Agile scrums focused on delivering new chatbot use cases. Building strong partnerships is key, as you work closely with various Line of Business and Channel teams to define the scope, key objectives, and success criteria for each of the bot use cases, and then work closely with internal partners on the AI team such as Training, Conversational Design, and Bot Optimization to execute and deliver effectively.This is an opportunity to join a start-up within a large organization. Be flexible and adaptable – this is an evolving space, we’re going to learn, things will change. Be curious and creative – help us find solutions and chart the course. Be action-oriented – we need to roll up our sleeves, work hard, and get a lot of stuff done.Primary responsibilities include but are not limited to:
Responsible for successful and timely delivery of all chatbot/virtual assistant use cases and experiences that are built on our bot platforms and exposed to customers or team members across Wells Fargo
Establish clear scope and objectives for each use case, including KPI’s, success metrics, and expected ROI as applicable
Manage a team of APOs and BAs to lead and support the Agile scrums, document and prioritize user stories, manage the backlog for each of the Conversational AI use cases
Build and nurture relationships with key LOB leaders and Channel partners, help with education and awareness of how the chatbot solution delivery process works, and help set and manage expectations with these partners
Quarterback the efforts of all the other AI partner teams involved with the delivery and management of these use cases, including Training, Conversational Design, and Bot Optimization
Set the vision and be an evangelist across the bank for the power and capability Conversational AI; execute with a data-driven approach and a keen focus on great customer experience
Required Qualifications:
5+ years of leadership experience
7+ years of experience in one or a combination of the following: Artificial Intelligence, Data Science, Business Analytics/Insights, or Digital Products/Program Management
How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFL&FOCUS=Applicant&SiteId=1&JobOpeningId=5510968&PostingSeq=1.All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
