Application Production Support Engineer

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Application Production Support Engineer

02 Feb 2024
New York, New york city, 10001 New york city USA
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Application Production Support Engineer

Vacancy expired!

We are hiring for an Application Production Support Engineer in New York, NY. You will be working closely with Front office users, Trade control and Operations. This position will be responsible for support solutions efficiently and effectively and demonstrate strong communications skills. To be successful in this position, you must have the ability to multi-task and prioritize accordingly in a fast paced and demanding environment.


Responsibilities:
  • Strong experience of UNIX and SQL.
  • Good understanding of Municiple Bonds and Credit derivatives and the trade life cycle ( CDS, Index, Index Options).
  • Strong understanding of Electronic trading, STP (straight thru processing) and Trade negotiation
  • Provide first level/desk facing support for users of Credit Derivatives and Cash (Bond) applications.
  • Work closely with users, answering their queries and raising development requests as they are presented.
  • Escalation and timely resolution of production issues, using fundamental problem management disciplines
  • Liaise between Credit applications users and technology teams to address user queries and issues
  • Perform analysis around new requirements or improvements to the current system based on analysis and feedback from key traders and Trade assistants
  • Develop and Maintain documentation for reference as a knowledge base for training and incident mgt
  • Experience with FICC Credit Trading Applications and trade life cycle management.
  • Strong business application support and problem diagnosis skills - Strong desire/ability to jump in and investigate issues, resolve problems, and communicate status.
  • Ability to deal with a high pressure Trading environment. Manage oneself in and environment of high frequency business and technology changes adhering to release and change management principles.
  • Personable, effective communicator with ability to build and maintain partnerships. ability to deal directly with business users and development teams on a daily basis and act as primary liaison.
  • Proven ability to handle difficult situations, users and make critical decisions.
  • Understanding of financial disciplines.
  • Experience working with F/O or M/O in a Derivatives Trading business.

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Job Details

  • ID
    JC9058826
  • State
    New York
  • City
    New york city
  • Job type
    Permanent
  • Salary
    Depending on experience
  • Hiring Company
    Matlen Silver
  • Date
    2021-02-01
  • Deadline
    2021-04-02
  • Category
    Et cetera
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