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The AV / Technology Support Specialist will act as a dedicated on-site support specialist and technical first point of contact for meetings and events held in their respective geographic area. In this role, they should be able to deliver quality client service, be equipped with appropriate knowledge and be well-versed technically of technology landscape.
Assists with local on-site and off-site support for firm sponsored functions/meetings, including a deep understanding and knowledge of network infrastructure, lab internal networks and the network.
• Communicate and work with fellow specialists, personnel, and key stakeholders to deliver best experiences to our clients
• Communicate and manage relationships with vendors
• Knowledge in configuration and deployment of new hardware/software that will be utilized for session / location
• Management and upkeep of location networking infrastructure
• Engage with various technology teams in to analyze and resolve networking issues
• Management of various technologies , (MSFT Surface Hubs, Surface Studios, iPads, etc)
• Managements of AV technologies (Crestron, Video walls, Projection Walls, AV Matrix, Cameras, Digital Signage, Microphone systems etc)
• Support variety of standard applications used during meetings (Mural, Miro, Mentimeter, etc)
• Support various video conferencing software for client meetings, (MSFT Teams, Zoom, WebEx, BlueJeans)
• Knowledge in a variety of applications (Analogway, Ventuz, Lightkey, AppSpace, QSYS, Solstice)
• Knowledge in variety of operating systems (Win10, Win11, MacOS) for OEM and enterprise deployment
• Knowledge of using ServiceNow for ticket tracking, KB documentation, and various tasks
• Ability to lead and manage calls to execute troubleshooting steps and deployment
• Ability to rapidly learn new hardware and software optimize sessions
• Maintain a thorough understanding of the Technology organization and service offerings in order to identify how best to address end user technology needs and incidents
• Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
