Business Engagement Analyst

Business Engagement Analyst

13 Jun 2024
New York, New york city, 10012 New york city USA

Business Engagement Analyst

Vacancy expired!

  • Answering questions and demonstrating how to use the technology tools and services that the Firm offers.
  • Assisting in the planning, setting up, delivery and support of all Technology activities that help promote the use of tools, services and support that the Firm offers.
  • Coordinating and escalating service requests to other appropriate Technology teams to facilitate equipment, training, floor support visits and other IT services to lawyers and BSS members.

The Business Engagement Analyst is a member of the Business Engagement Team ("BE") of the Technology Department. The analyst provides support to the internal activities led by Business Engagement to help communicate, promote and collect internal feedback about the tech tools and services the Firm offers to every Firm member, and help improve user experience, across-function collaboration and client-service excellence.

Our Functional Area

Our team comprises of three functions: Business Services – who maintain, develop and support our enterprise systems, Operations – who design, build and support our communications and data centre operations, and Support Services – who provide desktop, meeting and training support in the Firm’s offices. Together we support our lawyers with leading edge technology and systems to deliver elite legal and best-in-class client service.

Globally-minded and diverse, our team covers a range of technical disciplines and business skill sets. This encompasses from business analysts, data architects, application developers and engineering staff covering range of technologies that include virtualisation, cloud, networking, storage, collaboration services and security. We deploy the latest technology and hardware within our state of the art offices. Our technical support staff support and train our people on the latest hardware and operating systems, remote working capability and mobile devices. Our Shared Services centres provide Service Desk and Operation Centres that providing support and monitoring of Firm systems 24 x 7.

Working closely with our business services colleagues in support of the Firm’s Finance, HR, Marketing and KM Information Technology systems Drawing, Global Technology Services is at the heart of the Firm’s global operations.


Duties and Responsibilities

  • Answers questions and demonstrates the technology tools and services that the Firm offers. The specialist supports walk-ins, appointments, and phone calls.
  • Helps visitors to customize their apps and equipment settings to increase their productivity.
  • Follows up and collects feedback from the visitors about the services they received.
  • Coordinates, advertises and delivers “themed demos” at the Concierge Bar and in other spaces of the New York office when needed.
  • Works closely with the Technology Support Team (including Desktop, AV, Training and Business Engagement) to help cover and support the Concierge Bar.
  • Provides technical advise, follows up and closes loops as part of t
  • provide insightful and personable advice; and
  • Deliver professional and hands-on first level technical support.
  • Supports business engagement events (such as presentations, tech tune- ups, town halls, summer and associates’ programs, floorwalks and alike).
  • Curates the calendar of tech events posted on our internal digital channels (Connect and MediaSpace and alike, as well as posters and other campaign materials).
  • Uses the Service Desk ticketing system to escalate issues and to submit equipment and support requests. Using the Firm systems that are in place (such as iManage and SharePoint), keep report of the requests, equipment and other activities.
  • Helps keep team materials organized and centralized.
  • Strives to develop a better understanding of the business and business needs.
  • Identifies and acts upon opportunities for continuous improvement.
  • Remains flexible with shift hours and lunchtime based upon the needs of the group.
The Business Engagement Analyst a member of the Business Engagement Team of the Technology Department and reports to the Sr. Manager of Technology Support and Business Engagement.


Qualifications

Education and Qualifications



Knowledge of IT systems and communication as acquired through an Associates’ or Bachelor’s degree in technology, communications, marketing or business administration or, the equivalent work experience.

Additional Responsibilities
  • Continuously strive to develop a better understanding of the business and business needs.
  • Help improve the effectiveness of communication within the department (using the Technology Portal) and the business.
  • Identifies and acts upon opportunities for continuous improvement.
  • Interest in improving professionally.
  • Performs other duties as required by the needs of the Technology Department and the Firm.
  • Remail flexible to support the success of the Firm

Education and Qualifications

  • A Bachelor’s degree in communications, marketing, technology, business administration or the equivalent work experience.
  • Excellent communication skills—both written and spoken.
  • ITIL certification and\or practical experience would be advantageous.
  • Knowledge of web design tools and techniques on PhotoShop, HTML, SharePoint, or alike.
  • Strong interpersonal skills.
  • Detail and service-oriented team player who can be flexible with hours and can work independently.
  • Able to travel or work overtime, is required.

Location and Reporting
  • This role is based in New York and reports to the Senior Manager of Technology Support and Business Engagement.

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Job Details

  • ID
    JC15418517
  • State
  • City
  • Job type
    Permanent
  • Salary
    Depends on Experience
  • Hiring Company
    DBI Staffing
  • Date
    2021-05-28
  • Deadline
    2021-07-27
  • Category

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