Client Manager

Client Manager

18 Jan 2024
New York, New york city, 10001 New york city USA

Client Manager

Vacancy expired!

Job Description:

Location: New York - Work from Home
The Client Manager will serve as the lead technical contact for customers, providing professional and courteous technical support of foreign exchange trading software in a fast-paced environment. Responsibilities:
• Liaise with customers as the primary technical point of contact for trading software functionality and venue connectivity.
• Translate customer requests into project requirements, product enhancement specs and release documentation.
• Clear communication and management expectations around release cycles and priorities, both within and outside the company.
• A clear understanding of all clients' place within the company, their individual setups and requirements.
• Coordinate project development and delivery, including product configuration and software testing.
• Managing software deployments.
• Coordinate and provide tier-1 and tier-2 support, resolving operational issues, replication or escalations.
• Participate in follow-the-sun support model, communicating issues clearly in ticketing systems, and providing well-organized issue handoffs at EOD.
Requirements:
The ideal candidate will be well-organized, possess excellent interpersonal and communication skills, and will additionally possess experience with:
• Electronic trading
• FIX protocol
• Forex markets
• CentOS / REHL (or other nix)
• Extreme comfort with log investigation and configuration file management
• Jira
• Eclipse
• APIs

Related jobs

Job Details

Jocancy Online Job Portal by jobSearchi.