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Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences, and make it easier for customers to achieve their financial goals.The Digital Credit Card Product Management team is responsible for the development of strategy and implementation of Digital Credit Card (general purpose and co-brand) capabilities and journeys/experiences, which enable customers to research, apply for, on board, and manage their credit cards. The team leverages quantitative and qualitative data such as client feedback, sales metrics, industry trends, and emerging technologies to identify opportunities, working with key partners to translate those opportunities into impactful customer-centric solutions.We are seeking a Digital Product Consultant / Performance Manager to help us achieve our goal of a best-in-class digital experience for Wells Fargo credit card customers. The performance manager will be tasked with identification of opportunities by scrutinizing the sales funnel, monitoring key servicing metrics (adoption rates, customer satisfaction, etc.), and tracking the performance of enhancements to the digital experience. Additionally, this role will assist in business case development and roadmap management in support of the ideation / strategic planning process. Finally, this role will be responsible for conveying the story to digital leadership as well as leadership in key partner organizationsThe Digital Consultant 6 - Credit Card Digital Sales & Service Responsibilities include: Build reporting and track results / KPIs for the Digital Lending team Own and drive business reviews with key partners Work with key partner organizations to build and manage strategic roadmaps Build business cases in support of strategic planning / roadmap management Leveraging all of the above, identify opportunities and build customer-centric vision to share with digital leadership and leadership in key partner organizations Responsible for developing business review presentations with key line of business customersAs an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will: Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them. Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.Locations: San Francisco, CA; Charlotte, NC; Tempe, AZ & New York, NYRelocation Assistance is not available for this positionThis position will work remotely until COVID restrictions are liftedRequired Qualifications12+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
Other Desired Qualifications5+ years of experience in a digital, financial services or technology environment
5+ years of experience in the credit card or payment industry
Experience working in an agile organization with experience leveraging data to drive informed strategic decisions
Strong communication skills, collaboration skills, business acumen and financial knowledge of credit cards or consumer lending products
Ability to manage effectively in a matrixed organization, develop partnerships with many stakeholders and lead through influence.
Excellent written and verbal communication skills with experience presenting to senior management and ability to articulate key messages around risk, issues, customer impacts, etc. in a straightforward and understandable manner
Strong skills in building impactful executive level power point presentation leveraging data and insight
Salary InformationTo be determinedStreet AddressCA-SF-Financial District: 550 California St - San Francisco, CAAZ-Tempe: 1305 W 23rd St - Tempe, AZNC-Charlotte: 401 S Tryon St - Charlotte, NCNY-New York: 30 Hudson Yards - New York, NYDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefitsVisit https://www.wellsfargo.com/about/careers/benefits for benefits information.Company: Wells FargoReq Number: 5608786-2Updated: 2021-11-03 02:02:19.579 UTCLocation: New York,NY
