IT Service Desk Technician

IT Service Desk Technician

Vacancy expired!

job summary:

We're looking for a self-starter to join our Service Desk team! Under limited supervision, you'll provide a deep understanding of technical products and services along with the capability to translate complex information to a simplified, professional content that is easily understood by the target audience. This role will require working closely with various users to resolve technical issues through phone, email, and walk-up/desk side support.

This is a first shift position - 5AM-1:30PM work schedule.

location: New York, New York

job type: Contract

salary: $20 - 28 per hour

work hours: 7am to 3pm

education: Bachelors



responsibilities:

• Provide IT Service Desk and desk side support to all users.
• Excellent customer focus is required; this position includes frequent interaction with associates at all levels of the organization.
• Single point of user resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.
• Maintain and provision desktops, laptops, tablets, mobile devices, printers, projectors, audio/visual equipment, and other office equipment, as required.
• Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.
• Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.
• Provision and administer user accounts, distribution groups, and security groups in Active Directory.
• Rotate shifts/work alternative shifts when needed in order to support 24x7 production environment.
• Escalate issues to IT Operations, IT Infrastructure engineering, or appropriate resolver team when assistance is needed.
• Provide AV support - support conference rooms, town halls (multi location large audience simultaneous conferencing), and video conferencing.
• Process equipment and software requests and record asset information.
• Hardware/ software lifecycle management.
• Provide white glove (VIP) and executive support.
• Perform request fulfillment of moves & staff equipment changes at each location.
• Assist with regression testing of supported software through OS Patches and Upgrades.
• Push and install workstation and third party patches

qualifications:

• Experience level: Experienced
• Minimum 3 years of experience
• Education: Bachelors

skills:

• IT Service Desk
• Helpdesk
• SERVICE NOW

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.