Description If you are looking for work as a Help Desk Analyst, you could find the right opportunity with Robert Half! This permanent employment opportunity is based in the New York, New York area. If you have a can-do attitude and are looking to be part of a highly motivated team, this position is for you. You will spend your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. It is important for the chosen candidate to understand how their role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. This includes understanding Incident, Problem, Change Management and other processes. We also need the chosen candidate for this position to know how these processes work together to provide superior support and high availability of our business. The ideal Service Desk Analyst can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. In the course of your work, you might need to create knowledge articles and arrange training for other Service Desk Analysts when needed. Covering alternative shifts when needed is often necessary with this Analyst job. This position requires a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This role is with a company in the Legal industry.
