Level 2 Support Specialist

Level 2 Support Specialist

01 Aug 2024
New York, New york city, 10013 New york city USA

Level 2 Support Specialist

Vacancy expired!

Our client, a global provider of information technology products and services, is seeking a Level 2 Support Specialist

Location: New York NY

Position Type: Full Time

Who are we looking for?

Looking for a L2 Support Specialist to perform device setups and configurations out of our NYC HQ office. You will be responsible for ensuring devices are configured in accordance with customer expectations and are completed within the agreed-upon timeframe. You will also be involved in bettering the provisioning process to help deliver above customer expectations and maintain KPI standards.

Job Summary:

As a Provisioning Specialist, you will need to be a self-motivated individual ready to take on a diverse workload.

Key Responsibilities:

  • Work with multiple Customer Success departments to provision computers to customer specifications in a timely fashion.
  • Assist with the intake of computers for customers
  • Provision client hardware using a range of tools
  • JAMF
  • Kaseya
  • Apple Configurator
  • Perform self-checks against customer SOP's to confirm provisioning is complete to customer standard.
  • Clean and pack computers to be shipped out to customers.
  • Maintain Inventory and Asana Tasks.
  • Answer questions asked by the other departments in the company.
  • Please note: You will be required to be in the office (through COVID) 80% of the time as an essential role.


Qualifications :

  • Experience configuring devices in a professional environment
  • Experience with MDM solutions
  • Technical knowledge of computer hardware and software
  • Excellent time management skills
  • Exceptional attention to detail
  • Ability to adapt to changes in processes and procedures
  • Self Motivating
  • Desire to help others
  • Ability to evaluate processes/procedures to help make improvements

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Job Details

  • ID
    JC17620554
  • State
  • City
  • Job type
    Permanent
  • Salary
    N/A
  • Hiring Company
    Mitchell Martin, Inc.
  • Date
    2021-07-31
  • Deadline
    2021-09-29
  • Category

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