We are seeking motivated individuals who will provide excellent customer service in a healthcare radiology service desk setting.Responsibilities:
Respond to support tickets in a timely manner
Provide detailed notes of all activities and interaction in the system all activities
Provide superior customer service
Must be able to communicate effectively with key organizational stakeholders and be able to deal with a high-pressure environment with SLA escalation procedures for resolution.
Qualifications:
Experience working in a hospital and/or with radiologists is required
Experience working in a service desk environment
Must have excellent communication skills
Must have excellent Computer Skills
Must be able to document and type 40 words a minute
Familiarity with HIPAA and other relevant privacy regulations in healthcare.
Technical familiarity with Imaging Information Systems (IIS), Hospital Information Systems (HIS), Picture Archive and Communication Systems (PACS)
The Clinical Research Coordinator is an entry human subjects researcher, responsible for conducting and assisting in clinical research studies under the supervision of the Principal Investigator or senior clinical research staff. This individual obtains informed consent, collects, maintains and organizes study information. Assists in the preparation and submission of grant applications and documents (e.g., Institutional Review Board, Grants and Contracts Office).