Senior Business Consultant - Collections SME

Senior Business Consultant - Collections SME

18 Jan 2024
New York, New york city, 10001 New york city USA

Senior Business Consultant - Collections SME

Vacancy expired!


Job Title: Senior Business Consultant - Collections SME

Location: US-NY-New York

Job Overview:
Role Description:
The Business Consultant, Collections and Recovery Operations will work with our client’s in-house Collections, Pre and Post Debt Settlement & Recovery Teams to design digitally enhanced outbound, inbound, skip, debt settlement and specialty treatments of pre- and post- charge-off accounts.

The BA will work as part of a Perficient team to establish a client’s internal transformational vision and roadmap by providing subject matter expertise to drive new strategies, technologies, and operational practices across all of Recovery Operations.





Responsibilities:
  • Partner with Perficient and client teams to design and document a Collections and Recovery transformational vision and roadmap
  • Lead strategy discussions with senior executives at client companies
  • Work as part of a team to identify, design and document new strategies, technologies, and operational practices across all of Collections and Recovery
  • Lead effort to assess and adapt to CFPB’s proposed debt collection rule for clients
  • Partner with clients to define collection strategies and performance metrics utilizing AI/ML generated segmentation to drive personalized treatments and strategies in an omni-channel environment
  • Work as part of team to review and analyze statistical data; define, develop and implement appropriate dashboards, performance, collector, and technology reporting
  • Work as part of a team to prepare and present transformational roadmap and updates to clients in forums such as Business Tollgates, Collections Operational Reviews, Business Process Reviews, Executive Risk Committees, etc.
  • Identify best practices (e.g., capacity planning, production management, Business Intelligence/reporting)

Qualifications:
  • Consumer credit experience (private label, general purpose credit card, dual card, personal loan, installment loan) experience
  • Collections experience in pre- and post-charge off environments
  • Operational analysis experience
  • Experience applying data science solutions for the profitable management of collections by identifying opportunities, developing and presenting recommendations, implementing the strategies, and measuring the impact
  • Project management skills/experience and experience driving process improvement initiatives, particularly scope management, risk management, and issue resolution
  • Proven analytic skills including proficiency analyzing recovery/collection performance effectiveness
  • Working knowledge of federal/state/regulatory guidelines
  • Working knowledge of first and second line of defense activities in the Collections and Recovery area, including Process Controls, Compliance Testing, Internal Controls, Risk Control Self-Assessments, consumer sentiment through complaint resolution programs, etc.
  • Working knowledge of credit facilitation, billing and invoicing, remittance processing, collections management, dispute resolution, and reporting and analysis
  • Satisfy the requirements of Section 19 of the Federal Deposit Insurance Act
  • Demonstrated ability to communicate ideas and analysis results effectively both verbally and in writing to a non-technical audience

Preferred skills and education:
  • Demonstrated ability to apply strategic thinking toward tactical execution
  • Excellent communication, relationship, negotiation and facilitation skills
  • Demonstrated problem solving skills and attention to detail required
  • Track record of achieving business results from both an individual and team perspective
  • Appropriate sense of accountability, ownership, urgency and execution
  • Knowledge of Bayesian methods in consumer credit
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Job Details

  • ID
    JC8317592
  • State
  • City
  • Job type
    Contract
  • Salary
    $60 - $70
  • Hiring Company
    Reliable Software Resources
  • Date
    2021-01-11
  • Deadline
    2021-03-12
  • Category

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