Duties: Works with a small group of four to six engineers, including offshore associates, for assigned Engineering projects by proving pertinent documents, direction, and examples; identifying short- and long-term solutions and timeline; reviewing and providing feedback for proposed solutions; and performing design and code reviews of changes. Troubleshoots business and production issues by gathering information (for example, issue, impact, criticality, possible root cause); engaging support teams to assist in the resolution of issues; formulating an action plan; performing actions as designated in the plan; interpreting the results to determine further action; performs root cause analysis to prevent future occurrence of issues; and completing online documentation. Provides support to the business by responding to user’s questions, concerns, and issues (for example, technical feasibility, implementation strategies); and facilitating resolutions. Participates in the discovery phase of medium to large projects by reviewing project requirements; translating requirements into technical solutions; gathering requested information (for example, design documents, product requirements, wire frames); writing and developing code; conducting unit testing; communicating status and issues to team members and stakeholders; collaborating with project team and cross-functional teams; troubleshooting open issues and bug-fixes; ensuring on-time delivery and hand-offs; and interacting with project manager to provide input on project plan. Collaborates with hardware team and third party smart devices partners to build delivery services for Walmart customers using cryptography. Work on public facing systems and products that serves millions of customers and enable best practices and procedures to allow deployment of mass scale.Minimum education and experience required: Bachelor\'s degree or equivalent in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years of experience in software engineering or related area; OR Master\'s degree or equivalent in computer science, computer engineering, computer information systems, software engineering, or related area and 1 year of experience in software engineering or related area.Skills required: Experience designing and implementing REST API web services using NodeJS and ExpressJS. Experience designing and implementing graphQL queries and mutations. Experience writing SQL queries scripts using relational database tool. Experience writing unit test and integration test cases using Mocha. Experience writing CICD pipeline scripts using container orchestration. Experience performing stress testing for web services using devops tools. Experience documenting technical solutions by developing flow charts, diagrams using confluence. Experience implementing second-level in-memory cache using redis. Experience Implementing cron job schedulers using k8s. Experience coding in object-oriented language including JavaScript and typescript. Experience implementing Kafka pipeline to managed events to/from other systems. Employer will accept any amount of experience with the required skills.Salary Range: $115,918/year to $216,000/year. Additional compensation includes annual or quarterly performance incentives. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location) and Stock equity incentives.Benefits: At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty and voting. Other benefits include short-term and long-term disability, education assistance with 100% company paid college degrees, company discounts, military service pay, adoption expense reimbursement, and more. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.
Who We Are:SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM\'s vision to life every day.SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM\'s platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM\'s subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company\'s advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through SiriusXM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.How you\'ll make an impact:As a Senior Salesforce Systems Administrator on our Customer Experience team, you will be responsible for managing daily operations, platform upgrades, data integrity, system reliability, and optimal performance of our Salesforce Service Cloud instance. You will collaborate with business stakeholders, engineering, and product teams to configure key functionality and enhancements on the platform, taking into consideration the impact on the broader contact center infrastructure. You will collaborate with our Salesforce developers to drive efficiency within our Customer Service ecosystem and enhance the experience for our contact center agents who utilize the platform for their daily tasks. You will support and maintain integrations to other internal systems and services, including contact center, identity, commerce, and data platforms for a seamless, omnichannel experience.What you\'ll do:Collaborate with a team of world-class team of Salesforce developers and cross-functional teams to understand business requirements and translate them into scalable Salesforce Service Cloud solutionsLead the administration and configuration of Salesforce Service Cloud instancePerform system upgrades, enhancements, and maintenance tasks to ensure the stability and performance of the Salesforce platformConfigure Service Cloud features such as case management, knowledge base, omni-channel routing, and contact center integration to optimize customer service operationsCustomize Salesforce using tools like Process Builder, Flow, and Lightning App Builder to meet specific business requirements Work closely with developers and technical resources to implement custom solutions using Apex, Visualforce, and Lightning Web ComponentsProvide user training, documentation, and ongoing support to ensure effective adoption of Salesforce Service Cloud within the organizationFollow CI/CD best practices and tools to streamline the deployment processMaintain solutions that leverage omnichannel contact center tools like AWS Connect for enhanced customer engagement and supportUtilize your knowledge of the Salesforce ecosystem, including Data Cloud and Marketing Cloud, to enhance our implementationStay updated on the latest Salesforce releases, features, and industry trends related to contact center technologies, and recommend enhancements to customer service capabilitiesWhat you\'ll need:Bachelor\'s degree in Computer Science, Information Systems, or related field4-7+ years of experience in Salesforce platform administration and configuration, with a focus on Service Cloud implementationsSalesforce Certified Administrator preferredStrong proficiency in Salesforce configuration, customization, and administrationKnowledge of Salesforce Salesforce Lightning Experience and Lightning App BuilderFamiliarity with Salesforce development languages, including Apex, Visualforce, and Lightning Web ComponentsSolid understanding of contact center processes and technologiesUnderstanding of CI/CD principles and experience with related tools (e.g., GitHub Actions, Copado)Experience with agile project management processes and tooling (Atlassian, etc.)Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levelsMust have legal right to work in the U.S.At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $107,000 - $166,050 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice. #LI-BD1 R-2024-03-82
