Senior Vice President, Client Services

Senior Vice President, Client Services

17 Sep 2024
New York, New york city 00000 New york city USA

Senior Vice President, Client Services

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OverviewSEEKING A STRATEGIC AND COLLABORATIVE LEADERHealthcare Consultancy Group (HCG) serves the pharmaceutical, biotech, and device industries by providing strategic, scientific communications solutions at all stages of the product lifecycle. HCG’s nine companies have unique capabilities and cultures, yet share a philosophy that puts our clients’ drugs at the center of all we do. Part of Omnicom’s Diversified Agency Services (DAS), HCG is a leader in the healthcare segment, with over 350 employees, more than 90 with advanced degrees (MD, PhD, or PharmD). We are a scientifically rigorous, strategically focused, creatively balanced agency built for the future.The Healthcare Consultancy Group is seeking a Senior Vice President , Client Services to join our leadership team, leading major accounts, helping us further innovate our offerings, and mentoring our talent. You will work collaboratively with other senior leaders within the company and the group. We offer a competitive salary and an attractive benefits package, commensurate with the role and your experience.If you excel at and are excited by creative challenges, building mutually beneficial business relationships, optimizing growth and client satisfaction, developing talented staff, and helping to lead an organization, we’d love to hear from you. All inquiries will be handled with utmost discretion.Strategic Business Stewardship

Makes client/business decisions in-line with broader HCG business goals with a focus on company growth

Actively pursues and leads new business pitches and organically grows current business, by developing and executing account growth plans

Provides guidance on and executes against client brand strategy

Cultivates and maintains a unique wide network of valuable relationships in the medical communications and pharmaceutical business sector (clients, thought leaders, et al) that can significantly help strengthen the company’s network

Networks and collaborates across agencies both internal and external to Omnicom

Proven ability to successfully and significantly drive the progress of the company

Contributes to overall company marketing and promotion

Leads innovation by evolving offerings and identifying new opportunities based on industry landscape

Conducts themselves as an ambassador of company culture code

Client Relations

Builds solid relationships with clients to ensure transparent feedback and successful partnerships

Ensures and owns client satisfaction and actively works on solutions and improvements to better business

Ensures appropriate resource allocation for team

Oversees all aspects of team execution to ensure quality and efficiencies

Seen as strategic partner by client

People Management

Owns and ensures peer collaboration across teams and agencies, setting positive cultural tones, and proactively and effectively works with senior leadership to maintain positive atmosphere

Models exemplary leadership communications; is inclusive and open

Successfully develops talent into positions of increasing responsibility at the individual, team, and department levels

Participates in succession planning for department/company

Work with each direct report to further career development plans using HSC’s Halogen, our assessment and goal setting system

Proactively partners across departments to resolve talent-related issues and challenges

Acts as a role model for agency talent interactions; in partnership with HR identifies, recruits, mentors, shapes, and retains talent

In partnership with HR, owns full career path guidance, recruiting, staffing, capacity planning, and retention strategies, including career development

Financial Management

Develops forecasts for all client businesses, is responsible for meeting revenue targets

Proactively owns forecast, revenue, overages, profitability and growth of accounts

Contributes to agency-wide forecast management, troubleshooting, and upside opportunity development

Actively recommends plans or processes to positively impact bottom- and top-line revenue management for agency

SKILLS AND EXPERIENCE

15+ years’ healthcare experience delivering medical communications/marketing consulting/strategic advisory services, in a marketing agency/pharma industry/consulting setting.

Experience in developing and implementing scientific communication strategies for emerging and marketed products

Demonstrated ability to lead teams, mentor staff and collaborate across disciplines to achieve company and business unit objectives

Excellent communication and presentation skills

What we offer:

A competitive compensation package

Paid annual vacation, holiday and sick time off

Comprehensive health plans including medical, dental and vision

Competitive 401(k) investment options

Employee stock purchase plan

Life insurance

Commuter benefits

Employee referral awards

Employee Assistance Program

Tuition reimbursement

Training and mentoring opportunities through programs such as Omnicom University, led by international influencers and Harvard Business School professors

Retail and entertainment discounts and benefits available

A rewarding workplace and a fun team environment

The companies within the Healthcare Consultancy Group are Equal Opportunity Employers. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.Location US-NY-New YorkCategory Client ServicesCompany Healthcare Consultancy Group

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