Service Desk Administrator II

Service Desk Administrator II

14 Apr 2024
New York, New york city, 10001 New york city USA

Service Desk Administrator II

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Service Desk Administrator for a top banking partner leading their field. If you are ready to create an impact in a collaborative and fast-paced environment, this could be a great opportunity for you!
STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in LA, Atlanta, New York, Raleigh, and more.

JOB DESCRIPTION
This position will support News and Broadcast in a 24x7x365 operation. As part of this position, there could be early morning or evenings required with these shifts (Not overnight) and some Holidays could be required as well as special Broadcast events.

  • Experience: 1-5yrs+ (Level 1)
  • Enterprise experience preferable (experience supporting larger organizations)
  • Help desk/call center experience (must have)
  • A+ Certification

GENERAL IT KNOWLEDGE

  • OS – intermediate to advanced knowledge and troubleshooting for Windows 10 & Mac OS
  • Networking (basic to advanced TCP/IP troubleshooting) – wired and wireless
  • Mobile & MDM experience (iOS a MUST) – Airwatch
  • Application Support (O365 suite – heavy Teams and Outlook, Adobe suite)
  • Hardware Support: Advanced hardware troubleshooting skills (especially supporting Dell Latitude and OptiPlex series equipment)
  • Active Directory: Experience adding/removing accounts, groups membership
  • Familiar with “WFH” work from home environment: (VPN, WIFI, conference call, etc.)
  • Ticketing systems – preferably ServiceNow



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