Tenant Relocation Program Manager

AECOM is seeking a Tenant Relocation Program Manager to support the Program Management Team on the AECOM/New York City Housing Authority (NYCHA) Comprehensive Modernization/ Trust program. The Relocation Manager will manage day-to-day oversight of tenant relocation activities, maintain critical trackers, support compliance with relocation requirements, and ensure alignment between NYCHA, relocation vendors, design-build teams, field staff, and internal AECOM stakeholders.This role is designed for a highly organized program coordinator, strong communicator, and problem-solver with experience in tenant relocation, housing programs, or large public-sector initiatives. This role offers a strong leadership-track opportunity for a mid-career professional.Key Responsibilities:Establish procedures, gather data, develop legal/policy frameworks, and ensure readiness of vacant units.Develop and coordinate procedures for managing relocations, including legal and policy documents (e.g., Temporary Relocation License Agreement, resident notices such as the Notice of Non-displacement).Review and coordinate reviews of resident plans, guides, and notices with COO’s division, ATAD, Legal, Resident Services Department (RSD) and other stakeholders.Review all resident communication materials related to relocation.Forecast and manage inventory of vacant apartments (on-site and off-site).Reviews project scopes to understand the relocation needs and effectively communicate and manage for those needs.Support bi-weekly meetings with Operations to track preparation of vacant units.Establish workflows defining roles/responsibilities for moving residents to temporary housing.Lead line-by-line lease compliance and property management reviews before and after contract award.Oversee the matching process post-award, ensuring collaboration across departments to resolve tenant issues and optimize placements.Coordinate access and facilitate training for design-builder use of NYCHA’s resident management system.Ensure design-builder is using the resident management system as required.Coordinate bi-weekly stakeholder meetings to monitor progress.Collaborate with teams to resolve challenges and streamline relocation processes.Requires regular site visits and attendance of evening and weekend project meetings in all five boroughs of NYC.