White Glove Desktop Support Engineer

White Glove Desktop Support Engineer

24 Oct 2024
New York, New york city, 10165 New york city USA

White Glove Desktop Support Engineer

Vacancy expired!

job summary:

We are powering the world's alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. We service approximately $70 billion in global client assets invested in close to 750 funds across more than 125,000 underlying accounts.


About the Role


We are seeking a desktop support engineer to support our executive team. This is a hands-on role requiring the ability to handle various challenges with expertise and exceptional judgment while working with end-users at the highest level within the organization.


If you are computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.


Responsibilities



  • Support C-Suite type end users across multiple offices as well as other individuals
  • Prepare hardware/software for new employees
  • Maintain/troubleshoot peripherals and printers
  • Support our hosted phone system
  • Home support may occur

Qualifications



  • 10+ years of recent end-user technical support experience, preferably in financial services
  • 10+ years of experience of Microsoft cloud-related technologies: O365, OneDrive, Intune
  • 5+ years of experience with Mac OSX
  • Experience with MDM solutions
  • Experience with A/V systems a plus
  • Excellent written and verbal communication skills
  • Ability to work on-call rotation
  • Excellent time management and ability to prioritize
  • Process oriented individual



location: New York, New York

job type: Permanent

salary: $110,000 - 140,000 per year

work hours: 8am to 4pm

education: Bachelors



responsibilities:


  • Support C-Suite type end users across multiple offices as well as other individuals
  • Prepare hardware/software for new employees
  • Maintain/troubleshoot peripherals and printers
  • Support our hosted phone system
  • Home support may occur





qualifications:


  • Experience level: Experienced
  • Minimum 10 years of experience
  • Education: Bachelors


skills:
  • Desktop Support (10 years of experience is required)



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Job Details

  • ID
    JC21634306
  • State
  • City
  • Job type
    Permanent
  • Salary
    $110k - 140k per year
  • Hiring Company
    Randstad Technologies
  • Date
    2021-10-24
  • Deadline
    2021-12-22
  • Category

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