Job description
The Assistant General Manager oversees, directs and coordinates the planning, organizing, training, and leadership of the restaurant and its staff necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.
Duties and Responsibilities:
Operations:
- Develop and implement operating standards for service team
- Ensure that all restaurant policies, procedures, standards, guidelines, and training programs are followed and completed on a timely basis
- Ensure that all food and beverage products are consistently prepared and served according to LDV Hospitality's recipes, portioning, cooking and serving standards
- Control inventories of food, equipment, small ware and liquor, and report shortages as necessary
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services
- Able to perform POS functions including comps, voids and transfers, back of house menu and employee administration
- Promotes and practices safe work habits through trainings and education of day-to-day staff
- Identifies and resolves potential safety hazard throughout the operation
- Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times
- Actively build and maintain the reputation of LDV Hospitality in the community, including monitoring Yelp! and other online reviews, taking necessary recovery and recognition activity with guests and team members
Administrative:
- Perform various financial activities, such as cash handling, deposit preparation, etc.
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
- Compile and balance cash receipts at the end of the day
- Ensure disciplinary and termination decisions are compliant with employment law, and minimize risk to LDV Hospitality
- Create and approve weekly schedule for hourly Front of House or Back of House staff as necessary
- Prepare all required paperwork in and organized and timely manner
- Ensures accidents are documented following proper procedure, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment
- Investigate and resolve all employee complaints with the HR team
Staff Management:
- Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
- Manage front and back of house staff in their daily responsibilities, providing clear, effective direction
- Ensure no members of staff are permitted to work if they are not suitably dressed or groomed
- Establish regular communication with Front and Back of House team, including pre-shifts, meetings, trainings, etc.
- Oversee performance review process for all Front of House and Back of House employees as necessary
- Work hand-in-hand with General Manager to deliver disciplinary write-ups and terminations as necessary
- Ensure all new hires are thoroughly trained on the expectations of LDV service standards, kitchen protocols, recipes, product
quality and overall product presentation
- Ensure a healthy, safe, clean and pleasant environment for team members, implementing FOH and BOH cleaning, sanitation, and food & beverage handling procedures
- Responsible for ensuring every new hourly team member is on boarded effectively
Qualifications
- Demonstrate positive leadership characteristics, which inspire team members to meet and exceed standards
- Polished personal presentation; grooming meets LDV Hospitality standards, as outlined by Employee Handbook
- Has a can-do attitude and is willing to jump into any role as needed
- Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
- Ability to utilize traditional computer programs such as Microsoft Office (Word, Excel, Outlook), POS and any additional systems
- Ability to access and accurately input information using a moderately complex computer system
- Must have considerable skill in math using percentages
- Ensure that all staff are compliant with LDV Hospitality policies and procedures, as well as city, state and federal laws
- Organize and/or attend mandatory meetings
- Maintains knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies
- Perform all other related and compatible duties as assigned by the General Manager or Managing Partners
Adhere to all HR policies and procedures
Education, Experience, Knowledge Requirements
- 3+ years’ experience in fine dining restaurant management
- High School Diploma or GED
- Bachelor’s Degree in Business or Hospitality Administration is preferred, but not required
- NYC Food Handlers Certification or ServSafe Certification (CFPM) as required by state laws
Physical/Special Requirements
- Ability to lift up to 20 pounds often.
- Ability to sit, stand, and bend for extended periods of time.
Work Environment
- Able to withstand fluctuations in temperature within work environment, from high heat to below freezing
Ability to perform essential job functions under pressure, maintain professionalism when working under stress
Acknowledgment
L H Employment Services is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions made by LH Employment Services are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, creed, sex, gender, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, transgender status, alienage or citizenship status, pregnancy, physical or mental disability, military status, or any other characteristic protected by the laws or regulations in the locations where we operate. LH Employment Services will not tolerate discrimination or harassment based on any of these characteristics.
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