ABOUT US: We define hospitality as 'warmth to strangers' and believe it has a place in any business and across all positions. We are a group who are interested in creating diverse hospitality experiences - whether a hotel, a pizza slice shop, a grocer, flower shop, home goods store, bakery, or restaurant - we are passionate about it all. Regardless of whether your position is in retail, wholesale, maintenance, driving, events, design, accounting, HR or food & beverage - we enjoy working with people who want to work in an environment that defines hospitality the way we do and are curious to learn more about the different types of businesses we offer.
POSITION SUMMARY: As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, the ability to stay calm within a busy environment, and the ability to multitask and stay organized.
The Host/Hostess is the main point of contact with guest interaction. The Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service, and high standards in accordance with all company guidelines. Host/Hostess greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer/reservation system, show Guests to their table and bid Guests farewell as they leave. This position also includes making bookings and delivering a delightful yet efficient reservations service. As reservationists, you are meticulous at administration, ensuring that every detail of a customer's reservation has been accurately recorded following established procedures.
GENERAL ATTRIBUTES:
To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind.
To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues.
To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done).
To be motivated and committed, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance.
To be flexible, responding quickly and positively to changing environments
To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)
Report for duty on time and ensure you use the time clock to check in and out. Manage your time, including taking rest and meal breaks in compliance with California Labor Law. Keep the Manager informed when you leave the kitchen.
Maintain high standards of appearance and hygiene that include clean clothes, nails and hair and no heavy perfumes/colognes.
Adhere to all health, safety, alcohol control and sanitation protocols.
Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes.
Greeting guests as they enter, and putting them on a waiting list as necessary.
Providing guests with menus and answering any initial questions.
Seating guests at tables or in waiting areas.
Assigning guests to tables they prefer (110 seats) while keeping table rotation in mind so that servers receive the right number of customers.
Engaging with guests to ensure they're happy with food and service.
Responding to complaints and helping to resolve them.
Answering phone calls, taking reservations and answering questions.
Providing great customer service.
Clearly communicate with all service staff and management throughout your shift to ensure smooth and efficient service
Complete all assigned side work pre and post shift.
Attend trainings and pre-shift meetings
Fully understand the floorplan, table numbers, and seat positions of the entire venue.
Supporting the management team in all aspects of in-house service and events
Smile and maintain eye contact with our guests, and always provide prompt, attentive service. Greet/Thank all customers as they enter/exit the space.
Assist others with stations when needed.
Respond to any menu/drinks queries with knowledgeable answers. Have a thorough understanding of all menu items and overall aesthetics.
Deal with any service issues through your floor manager and communicate any unresolved issues to them at the end of the shift.
Supporting the management team in all aspects of in-house service and events
Understand the right of way (guests, floor, kitchen, bar, and staff)
Performs other duties as assigned by supervisor / manager.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum 1-2 years restaurant or related experience (preferred).
Ability to understand and follow written and verbal instructions
Ability to use all relevant items of equipment
Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures
Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner
Ability to use the restaurant point of sale and or reservation system
Ability to keep calm when faced with any unusual situations
Ability to perform the essential functions of the job
Knows basic math and measurements
Ability to take and follow directions.
Ability to work in a team environment
Ability to work calmly and effectively under pressure
Must have problem-solving abilities, be self-motivated, and organized
Able to work in a fast-paced environment
Neat, clean, and professional appearance
Have a flexible schedule, including weekends and nights
Exhibit a sense of urgency at all times
Willingness/ability to work on your feet for extended period time
Has a level of enthusiasm, self-confidence, and self-motivation .
CERTIFICATES & TRAINING:
State approved Prevention of Sexual Harassment Training / Certificate
Must understand how to abide by the rules of the Department of Health related to Food Service and Employee + Guest Safety
PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the position is regularly required to stand and walk for long periods of time. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 45 pounds. Must be able to climb sets of stairs, repetitively, throughout a shift . Ability to work with restaurant equipment and dishware (flatware, glasses, cutlery, plates, and dishes, etc.). Bending, stooping, reaching, twisting, grasping, pinching, smelling, tasting, reaching/lifting above shoulders in a repetitive manner, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Ability to work with cleaning solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described are representative of those the position encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the work environment may be moderate to loud, with surrounding areas that may be wet, hot/cold, slippery, or humid.
