We are a Heating, Ventilation & Air Conditioning company in business for over 30 years!
Qualifications:
1+ Years of E-commerce/Online Sales experience
Ebay/Amazon Selling Experience required
Experience with Excel
Have a strong foundation of skills and knowledge in customer service
Excellent communication skills
Preferred computer skills (i.e Microsoft Office Suite Skills, Photoshop, Inventory Management)
Able to function independently in a fast-paced environment, as well as part of a team
Bilingual in English and Spanish is preferred
Must work In-Office
Responsibilities:
Work alongside the eCommerce Manager to provide customers with the best possible experience by assisting with the implementation of loyalty programs and monitoring customer concerns
Proactively interact and maintain relationships with customers and/or prospective customers across social media platforms, including Facebook groups
Manage incoming calls, emails, and messages on digital and social media accounts
Guide customers throughout the online shopping process
Identify and assess customers' needs to achieve satisfaction
Handle customer complaints and claims, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents; analyze customer's behavior and complaints
Build sustainable relationships and trust with customer accounts through open and interactive communication
Follow communication procedures, guidelines, and policies to engage and retain customers
Perform other duties as assigned
