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SECURITY DISPATCHERS
EPIC SECURITY CORP. is seeking qualified Dispatchers (All Shifts).
Walk-in's are encouraged at our central office Monday - Friday 8:00AM-3:00AM; or call Henry or Hector at (212) 580-3434 (only between the hours of 9:00AM -5:00PM Monday to Friday).
We are located at 2067 Broadway (W. 72 St) 2nd floor, Manhattan.
Take the 1, 2 or 3 train to 72 St. Bring ID.
JOB SUMMARY DISPATCHER:
Dispatchers are to ensure that employees check-in at start of shift and promptly check out at end of shift make sure that all posts are covered at all times. Maintain telephone communications with client sites; receive calls from Security Officers and Field Supervisors; maintains logs. Report to appropriate management or scheduling staff any posts that are not staffed in a timely manner; locate staff to cover open posts. Field calls from client representatives related to staffing issues and ensures immediate resolution of any problems. Update scheduling records, as appropriate, when day-to-day assignments change on scheduling systems; properly document changes to scheduling or security coverage requirements. Control keys, equipment and vehicle fleet. Perform task and duties of a similar nature and scope as required for assigned office work.
REQUIREMENTS & RESPONSIBILITIES:
At least 1 year of security dispatcher experience is required.
Must have a valid NYS Security Guard Registration
Ability to carry out instructions.
Must be able to work in a fast-paced working environment.
Ability to maintain professional composure when dealing with unusual circumstances.
Courteous telephone manner.
Ability to use computer, enter basic data and perform email functions.
Ability to maintain routine logs and reports.
Good organizational skills.
Customer service and service delivery orientation.
Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
Ability to be an effective team member.
