Looking for energetic Member Enrollment Specialist!
Please apply at Ontrkhealth.com, career page https://careers.ontrakhealth.com/careers-home/jobs/1870?lang=en-us
At Ontrak Health, our goal is to help improve the health and save the lives of as many people as possible. We are looking for motivated and results-driven talent to join our growing team and ensure we’re successful in impacting our members’ lives. As a Member Outreach Enrollment Specialist, you will be responsible for making outbound calls to members with the goal of enrolling them in our innovative program based on a provided chase list of members. This includes handling inbound inquiries, educating members on our program, and motivating them to enroll. In addition to a competitive salary, individuals in this role will receive company-paid training and equipment. Member Outreach Enrollment Specialists are also eligible for our benefits program and generous incentive program which unlocks significant earning potential. At Ontrak, we’re a company where you can feel good about representing a program that puts members and their health outcomes first.
As an inside sales representative, closing sales in the health care and behavioral health industry. As a Member Outreach Enrollment Specialist, you will help an underserved population see the value of joining an innovative program that is very successful in helping members improve the quality of their lives. Rather than taking a “hard sell” approach, you’ll educate and motivate people to enroll, spending a year with each member to help them learn new behaviors.
- Educate members on the Ontrak program with the goal of enrollment
- Make outbound calls to newly identified prospective members and follow up on existing leads accounting for roughly
80% of a day
- Build rapport and trust with members to identify their social, physical, or mental needs
- Ability to clearly articulate the value of our products and services
- Process enrollment intake forms following defined workflows
- Achieve enrollment targets through effective member engagement tactics
- Track and record enrollment activities and outcomes
- Ability to wear required headset during member interactions
- Document and maintain records regarding all interaction with members
Required:
High school diploma
2+ years of experience in Behavior Health or Health Care industry
Must be technically savvy and able to utilize multiple applications at one time.
- Microsoft Office experience
- Great phone presence, including the ability to:
- Ability to overcome objectives and be persuasive over thephone
Preferred:
Bachelor’s degree, in lieu of degree, equivalent education and/or experience may be considered.
Required: Must be technically savvy and able to utilize multiple applications at one time.
- Microsoft Office experience
- Excellent communication, listening, and persuasion skills
- Proficient in using CRM, phone systems, and other tools/applications, as needed
- Passionate, enthusiastic, and customer-oriented
- M-F, 11-8 pm EST
