Providing support for a specific area of IT. Replace computers, update systems as needed, troubleshoot software problems, and assist with IT recycling events.
Key Activities
Serve as the first point of contact for customers seeking computer replacements.
Assist with the implementation, and ongoing support of new software and features.
Modify configurations, utilities, software, etc. as needed.
Ensure that asset information is reviewed and kept up to date.
Assist in gathering hardware for recycling event
Provide accurate information on IT products or services.
Ensure all tickets, problems, changes, and/or configuration items are updated in ServiceNow.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Identify and suggest possible improvements on procedures.
Key Interfaces
GfK IT Services teams
Regional IT Head
Global Service Desk
Procurement
Business (supporting all levels)
Required skills
Knowledge of PC and laptop hardware
Experience using Windows 10
A basic understanding of network concepts
Proactive and clear communication
Customer focused and driven to provide a consistent high level of support
Able to work under the instruction of more senior members of team
Able to modify activities within own role as instructed by more senior members of team
Desirable skills
Knowledge of Apple OS X and iOS
Experience working in a global support environment
Typical Education and Work Experience required
Less than 1 years experience working in an IT Support role.
