Software Guidance & Assistance, Inc., (SGA), is searching for a Network Engineering Manager for a CONTRACT assignment with one of our premier Financial Services clients in New York, NY.
Responsibilities :
The priority for this role is to ensure the IT services provided to the business are stable, resilient and performant.
Responsible for the delivery of a range of Trading Voice and Voice Recording services into the Company. Primarily this involves the contract management, project management, service provision and ongoing support Dealerboards and trading floor voice technologies and Voice Recording.
The role will involve the management of two teams (one internal and one managed service), primarily based in the US.
Manage the technology, ensuring that it has maximum availability and it is maintained at an appropriate technical level for support and maintenance purposes.
Management of the expenditure for Trading Voice and Voice Recording budget lines.
Ensuring that expenditure is within budget and purchasing fits company policy for standards & procurement.
Be responsible for various projects and the ongoing change process around project and production activities.
To ensure incidents affecting the respective production technologies are kept to an absolute minimum where possible.
To determine SLAs for service requests associated with these technologies and to monitor/ produce measurement reports for these.
To manage Trading Voice and Voice Recording services participation in technology reviews where applicable.
Provide adequate representation for production concerning any project that could potentially affect service to provide liaison with overseas offices regarding Trading Voice and Voice Recording.
Minimising operational failure, including but not exclusively, the risk of fraud, by helping to devise, and by implementing, sufficient regular controls.
Ensuring appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified.
Direct contribution to company operational permanent control framework.
Operational Scope:
Liaising with 3rd party vendors/carriers
Change management.
Incident management.
Problem management.
Capacity management.
Performance management.
Project Delivery
Documentation & Administration
Required Skills:
Technical Skills Required:
Dealerboard / Turret technologies (IPC Unigy)
Cisco UCM
Private Wires and Private Wire Network / Network providers
Voice Recording systems and technologies (NICE, VERBA)
Microsoft Windows server and productivity tools
Analytics, CRM and Automation tools
System monitoring tools
Understanding of AV technologies (Cisco, AMX, Exterity)
Understanding of CISCO and Skype voice
SBC knowledge
Essential Skills:
Organised and self-motivated
Excellent interpersonal and communication skills
Exceptional service orientation
Must be able to work in a dynamic, rapidly changing environments
Knowledge of standard methodologies of Service Delivery (ITIL, COBIT)
Qualifications and Experience:
General Banking Knowledge
Functional as well as technical knowledge of the applications used within company
Knowledge of the Norms and Standards of the company
Personal Attributes and Other Requirements:
Willing to travel and occasionally work unsocial hours
Team worker demonstrating loyalty and commitment to the organisation & team members
Flexibility
Dedication
Collaborative & Inclusive mind-set
SGA is a Certified Women's Business Enterprise (WBE) celebrating over thirty years of service to our national client base for both permanent placement and consulting opportunities. For consulting positions, we offer a variety of benefit options including but not limited to health & dental insurance, paid vacation, timely payment via direct deposit. SGA accepts transfers of H1 sponsorship for most contracting roles. We are unable to sponsor for Right-to-Hire, Fulltime, or Government roles. All parties authorized to work in the US are encouraged to apply for all roles. Only those authorized to work for government entities will be considered for government roles. Please inquire about our referral program if you would like to submit a candidate for any of our open or future job opportunities. SGA is an EEO employer. We encourage Veterans to apply. To view all of our available job postings and/or to learn more about SGA please visit us online at www.sgainc.com .