Vacancy expired!
Only applicants that submit a resume and cover letter will be considered for this job.
Do you love pets and working with people? Are you looking for an opportunity to grow professionally in a career working with animals or put your skills to good use? Are you looking for a position more aligned with your passion and values? A happy workplace? Do you like a varied workday and the option to work from home from time to time?
We are a top-rated, 5-star local dog walking and pet sitting company that has been providing exceptional service to our clients for over 7 years. We pride ourselves on being the best in our industry and providing a remarkable client experience, excellent service, and expertise in pet care. We are trusted in over 500 households in the greater Rochester area and we are one of the only pet care companies in the area that hires employees rather than independent contractors. We are looking for an exceptional individual who is excited to grow with our expanding company and help us continue to reach and serve new pet parents and their pets!
You will meet lots of dogs and puppies (and cats!) and their caring owners, work with a large and talented team of compassionate and warm pet care professionals, have the opportunity for professional development and training, and champion a local small business that is serving busy pet parents. You will work independently and frequently interact with our team and the pet parents we serve.
As the business operations manager, you will oversee business operations, including interviewing, hiring, and training new staff, managing our team, and meeting, onboarding, and retaining clients.
The right person for this job loves pets and loves providing stellar service!
You also:
Are positive and upbeat, and are familiar with building positive company culture
Enjoy problem solving
Can multi-task with the best of them
Are self-driven and high-performing
Can prioritize among tasks and manage time well
Passionately care about the details
Have strong familiarity with pet care, pet ownership, and dog and cat behavior
A background in management, the pet care industry, customer service management, and/or (compassionate) human resources are a huge plus.
Primary Responsibilities
In this role, you will:
Be the face of our organization to prospective clients and the community
Manage company scheduling and routing
Oversee and advance client experience program: customer service, onboarding, and retention
Perform new client meetings and close sales
Coordinate and improve new staff recruitment and onboarding
Facilitate new staff orientations
Train and lead staff, and manage staff performance
Document and update Standard Operating Procedures
Track, measure, and report on key objectives
Candidate must have smart phone (and ability to use our apps), driver's license, and have unrestricted access to a properly maintained and running vehicle.
$14-17+/hr, commensurate with experience
35-40 hrs/week, typically working Monday through Friday 8:30am-4 or 5:30pm. Schedule dependent on the right candidate. Please be flexible as the hours may vary from time to time as well as be required to work the occasional weekend or holiday. This position may be required to be available for occasional phone call on evening or weekend.
There will be 5 paid vacation and 5 paid sick days for use within one calendar year. Additional benefits may be negotiable for the right candidate: quarterly performance-based bonuses, health insurance contribution, homebuyer down-payment assistance, and/or student loan repayment bonuses.
Please apply by email with resume, cover letter, and any explicit salary or benefit requirements or scheduling constraints.
Application can be emailed to beau(@)rochesterdogwalkers.com (remove brackets around @ sign to send) or you can use the email address through craigslist.
We can't wait to meet you!
Keywords: Successful candidate may have experience working in dog daycare, boarding, pet sitting, dog walking, veterinarian/vet's office, human resources or recruiting, staff management, customer service management, operations management, sales funnels, and/or entrepreneur activities.
