Vacancy expired!
Customer Service - Entry Level
Unique opportunity to relocate to warm and sunny Florida with housing subsidy for the first four months!
Job Description:
Product profiling
Maintain house accounts
Identify and assess customer's needs
Manage large amounts of incoming calls
Processing orders, forms, applications, and requests
Follow communication procedures, guidelines and policies
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Open and maintain customer accounts by recording account information
Meet personal/customer service team sales targets and call handling quotas
Outbound calls to verify and collect information regarding current/past orders
Provide accurate, valid, and complete information using the right methods/tools
Build sustainable relationships of trust through open and interactive communication
Prepare product or service reports by collecting and analyzing customer information
Maintaining a positive, empathetic and professional attitude toward customers at all times
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
Requirements:
Must be 18 years of age or older
High school diploma/GED required (Associate degree in a business related field preferred)
Ability to remain professional and courteous with customers at all times
Must be available to work occasional nights, holidays and weekends
Excellent verbal and written communication skills
Proven customer support experience
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Ability to multi-task, prioritize and manage time effectively
Skills and Proficiencies:
Customer Service
Product Knowledge
Documentation Skills
Listening Skills
Phone Skills
Resolving Conflict
Multitask
Patience
Attention to Detail
Problem Solving
Organizational Skills
Ability to Work Under Pressure
Strong Computer Skills
Who are we? For over 25 years, IMPAK Corporation has provided innovative solutions for businesses with
modified atmosphere packaging needs. With a full range of sorbent and flexible packaging products,
sealing machinery and accessories, IMPAK is capable of addressing even the most complex
packaging challenges. We are headquartered in a 38,000 square foot facility in Los Angeles,
California, and recently added a 47,000 square foot office and warehouse space in Sebastian, FL.
Our company is searching for the right person to join our team.
When you submit your resume, please include the name of the last book you read in the subject field of your email.
Housing subsidy for the first 120 days of $600 per month towards rent.
Forward resumes to email in reply box above
