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Customer Service Coordinator Rochester, NY (http://maps.google.com/maps?q=265+N.+Clinton+Ave.+Rochester+NY+14605) DescriptionFUNCTION: The Customer Service Coordinator is the first marketing associate to connect with Urban League of Rochester’s stakeholder either by phone or in-person. They provide a pleasant customer services experience in a a professional manner. The Customer Service Coordinator also works close with participants to understand their needs and connect them to the appropriate department to assist. RESPONSIBILITIES:· Answer inbound calls to the Urban League switchboard in a polite and professional manner, and connect callers to appropriate persons or divisions.· Notify all caller that the call may be record for training purposes.· Greet and register all visitors to the agency and notify appropriate party of arrival.· Assist in bulk mailing of newsletters, etc. as required.· Receive and date stamp incoming mail.· Receive and log incoming and outgoing packages.· Assist customers with completion of necessary paperwork.· Maintain and organize receptionist area.· Distribute the incoming mail to the 4th floor daily· Process the outgoing mail daily· Perform data entry functions as assigned by Supervisor· Assist program staff with intakes/applications, spreadsheets, etc. as needed· Perform other duties as may be assigned by the supervisor.· Attend/support Urban League of Rochester events and fund raising functions.RequirementsQUALIFICATIONS:· High School diploma or GED.· 1 year of experience with telephone communication, keyboarding, data entry, creating documents/spreadsheets.· General Office experience required. · Previous experience as receptionist/administrative assistant desirable.· Ability to work well with others in a positive attitude.· Must be customer service oriented.· Must be able to tolerate and handle stressful situations in a calm and professional manner.· Knowledge and competent in Microsoft Office (MS Word, Excel, Power Point, etc.)· An equivalent combination of education and experience may be acceptable.
