Customer Service Representative

Customer Service Representative

03 Jul 2022
New York, Rochester, 14602 Rochester USA

Customer Service Representative

Aston Carter has partnered with a medical device manufacturer, looking for a customer service representativeResponsibilities:Serve as the main customer service contact for the customer in handling questions or problems received via phone, email, mail or fax, keeping the customer updated with timely and frequent updates regarding resolution progress

Initiate contact with customers to prevent problems before they occur

Manage, support, and serve the account related needs of assigned accounts

Manage all order processing via email, fax, and PeopleSoft with accuracy and speed for assigned account

Closely monitor customer orders to ensure they have cleared through to physical distribution and resolve issues in a timely and efficient manner

Interact and communicate effectively with customers, sales representatives, product managers, account managers, and other departments to accomplish established objectives

Support training backups and ensure those folks have appropriate training materials and resources to perform their job functions

Assess and update training and reference documents to reflect current processes on an ongoing basis as requested by management

Uses appropriate judgment in upward communication regarding customer concerns

Act as Subject Matter Expert who knows current job well enough to train as needed

Understand, model and enforce all company policies

Assure all transactions are in compliance with terms, policies, and approval levels

Qualifications:1-3 years of consistent work history

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email ( for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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