Service Representative/Technician

Service Representative/Technician

01 Aug 2024
New York, Rochester, 14621 Rochester USA

Service Representative/Technician

Vacancy expired!

job summary:

Are you looking for a local company that has a great work life balance, competitive benefits, and an awesome culture? Do you have Service, Support, and Technician experience? We have the perfect job for you!


A local technology company is looking to hire a Service oriented individual who also has Technician experience to join their ever-growing team of professionals!


If interested, apply within! We look forward to working with you!

location: Rochester, New York

job type: Permanent

salary: $41,600 - 58,240 per year

work hours: 8am to 4pm

education: High School



responsibilities:

Job Description


Job Title: Service Representative/Technician

Reports To: Project Manager/Client Service Account Manager/VP Operations & Business Development

FLSA Status: Non-Exempt



Summary: Responsible for installing, servicing and integrating health care communication systems. The Service Representative is responsible for utilizing company policy, procedure and processes to meet customer requirements. Troubleshoots and communicates solutions in a timely manner to meet objectives. Required to meet all administrative requirements including but not limited to recording job detail and hours. Responsible for assisting in the improvement of our quality, efficiency, cost reduction and safety initiatives.


Essential Duties and Responsibilities: Service Representative/Technician to perform installation, integration, maintenance, and repairs to Company supported Products, a wide variety of telecommunications systems, equipment, cabling, and software. The Service Representative/Technician will also perform other related work as required.


I. Pre-installation preparation

A. Assist in preparation and insure all materials/equipment to be delivered to client.

B. Have tools and vehicles in good working condition.

C. Have an understanding of estimated hours and schedule to perform tasks.

D. Review of customer contacts, rules and regulations on-site.



II. Installation

A. Run cable

B. Headend/Server

C. Terminate cable

D. Install devices

E. Test System and Devices



III. Post-installation

A. Customer training

B. Customer sign-off




IV. Service Calls (Predominant Job Duty)

A. Perform test and inspection on existing clients

B. Take assignments as the on-call service technician

C. Perform technical service work

D. Log service calls and complete service call form.

E. Communicate and document as required by service manager.




V. Meet administrative requirements

A. Record daily hours and tasks

B. Assist in providing all internal documentation at the completion of job.

C. Participate in performance reviews.

D. Understand and comply with company handbook.

E. Follow company policy, procedure and process.

F. Communicate opportunities for company improvement.

G. Understand and follow company principles.

H. Utilize Company email and calendar for communications.



VI. Participate in company training and knowledge programs

A. Technical training on products.

B. Technical training on services and installation methodologies.

C. Safety training

D. Service training



VII. Maintain compliance in the following areas for facility access

A. Proof of up to date immunizations (some immunizations required annually)

B. Product and service training

C. Annual Bloodborne Pathogen and HIPPA training

D. General Expectations and Hospital Safety training

E. Acknowledgement of individual facility policies




Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Computer Skills:

- Perform basic software troubleshooting and diagnostics

- Install hardware and software including operating system and office applications.

- Responsible for providing computer hardware, software and network technical support to end-users.

- Assists with setup and configuration of system hardware and software.

- Proficient in Microsoft, and the components of the MS Office Suite.



Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.



Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.



Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.



Education/Experience:

Associate's Degree (A.A. / A.S.) from two-year college or trade school; or two to five years related experience and/or training; or equivalent combination of education and experience.



Certificates and Licenses:

- Possess and maintain a valid Driver's License, and a satisfactory driving record, as conditions of initial (and continued) employment as well as use of Company (if available).



Equipment:

- Small hand and power tools

- Low voltage electric equipment



Knowledge, Skills, and Other Abilities:


- Time management skills

- Oral and written communication skills

- Professionalism

- Task management skills

- Ability to work independently and in a team

- Ability to manage high pressure situations - Customer and client relations skills

- Diplomacy skills

- Problem solving skills

- Transmission control protocol/internet protocol skills

- Serial communications and file management skills





Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to see color.



Work Environment:


You will have a workspace in Irondequoit, NY that you will work from daily unless called elsewhere (ROC, BUFF, SYR) for service calls.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to indoor and outdoor allergens. The employee may be exposed to bloodborne pathogens, work in high, precarious places, outdoor weather conditions, extreme heat (non-weather), and risk of electrical shock. The employee is occasionally exposed to wet or humid conditions (non-weather), work near moving mechanical parts, fumes or airborne particles, and vibration.



The noise level in the work environment is usually moderate to loud.






qualifications:


  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: High School


skills:
  • Field Service
  • INTEGRATION SERVICE
  • Support



  • Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.







    For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information

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    Job Details

    • ID
      JC44510030
    • State
    • City
    • Job type
      Permanent
    • Salary
      USD41,600 - USD58,240
    • Hiring Company
      Randstad Technologies
    • Date
      2022-07-31
    • Deadline
      2022-09-29
    • Category

    Jocancy Online Job Portal by jobSearchi.