3D Print Customer Engineer

3D Print Customer Engineer

03 Nov 2023
New York, Roscoe, 12776 Roscoe USA

3D Print Customer Engineer

Vacancy expired!

A Kforce client is a 3D Print Customer Engineer in Roscoe, New York (NY).

Responsibilities include:
The 3D Print Customer Engineer will provide onsite technical assistance to customers to solve technical issues, execute technical action plans, capture insightful information to improve product, and processes
Elevate and give visibility of all the cases to the Company Product Manager
Provide accurate and detailed reports of the Service Activities
Follow the defined support processes to have the information organized in the tracking tools; Keep a structured record of the cases and actions followed
As a 3D Print Customer Engineer, you will keep focus on the customer when performing onsite technical troubleshooting
Provide VOC feedback to the Company Product Manager
Comply with the response time as per SLA agreement
Travel to customer's premises to solve technical escalations
Participate in technical meetings to review the status of the cases (service incidences), provide relevant information (clear actions followed), and propose action plans
The 3D Print Customer Engineer will attend to training on new products and upgrades

Bachelor's degree in Mechanical and/or Electrical Engineering or relevant technical education
Experience with technical reports
Strong synthesis, organizational, and analytical skills
Experience on Customer Services; Customer focus
Experience in Additive manufacturing (3D printing equipment and Software)
Learning capabilities
Good verbal and written communication skills

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job Details

  • ID
  • State
  • City
  • Job type
  • Salary
    $25 - $32 hourly
  • Hiring Company
    Kforce Technology Staffing
  • Date
  • Deadline
  • Category

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