Vacancy expired!
VISA Token ID provides comprehensive, mobile payment and tokenization solutions to their customers worldwide. VISA Token ID Customer support team is based in Rotterdam, Toronto, Bangalore and growing.
We are seeking a senior Technical customer-facing Support Engineer to provide technical support and solutions to VISA Token ID customers. As a Senior Technical Support Engineer, you will be the technical interface between VISA Token ID customers and the product team for management and resolution of problems on our products and services, serving as an advocate for customer needs.
You will work closely with Customer support Management, Development, QA, Product teams, and 3rd party product partners to ensure a superior technical support to our customers. We are not looking for a first line support engineer but for a software engineer who will able to understand our product architecture, debug and troubleshoot our java source code and has the ability and required skills to develop his functional knowledge in the field of mobile payment and tokenization.
Specific responsibilities include, but not limited to:Candidate must be familiar with standard software development, quality processes, support processes, methodologies, and tools, and must have a track record of very high technical competence that includes strong coding and/or scripting skills and individual technical accomplishments. You should have the passion & ability to learn new things, while never being satisfied with the status quo. Candidate should be able to travel to both remote VISA as well as customer locations (domestic and international).
Education and ExperienceAll your information will be kept confidential according to EEO guidelines.