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Primarily responsible for executing the Colony mission of customer service. Facilitates sales by processing orders and quotations while providing application and product expertise to existing Colony customers. Success in this position requires attention to detail, sense of urgency when responding to customer requests and consistent follow up on quotations and orders.
Major Responsibilities:
⢠Build and maintain positive relationships with customers and co-workers.
⢠Respond to customers by phone and in the store to process orders quickly and accurately.
⢠Provide customer leads to the outside sales representative
⢠Effectively communicate with Purchasing, Operations and Accounting when needed.
⢠Dedicate after hour time to learn the features, benefits and applications of our products by participating in sales and product training events, and Evergreen online and off site training modules
⢠Utilize our vendor/supplier representatives on a consistent basis to grow sales and close deals
⢠Develop a strong sense of urgency in following up on quotations and sales leads
⢠Develop a strong and positive working relationship with the outside sales team.
⢠May be required to provide customer assistance at pick up counter as needed.
⢠Must demonstrate proficiency in entering orders and preparing quotations for customers.
⢠Work a rotational Saturday schedule, as required, which will vary throughout the branches.
⢠Other duties as assigned
Minimum Requirements:
⢠High school diploma or equivalent
⢠Ability to work with Microsoft Office programs including Outlook. Demonstrated keyboarding skills.
⢠Prior inside sales, customer service or order entry experience preferred
⢠Familiarity with Internet usage and ability to navigate websites.
⢠Demonstrated organizational skills and attention to detail
⢠Demonstrated ability to listen to and interpret the customers needs.
⢠Excellent communication skills including speaking, reading and writing in the English language.
⢠Ability to prioritize work and perform multiple tasks
Essential Functions:
⢠Keyboarding
⢠Lifting up to 75 lbs.
⢠Converse verbally on phone and in person
⢠Identify and check written documents in mail and on computer
⢠Climb stairs, stretch, bend
⢠Must be able to see and interpret computer images
Equipment Used:
⢠Copier, fax, telephone
⢠Computer, keyboard
Additional Comments:
May be required to flex time to assist in coordination of after hour training events or other business needs. Excellent attendance, punctuality and a strong customer service mindset are mandatory.
Colony Hardware is proud to be an Equal Opportunity Employer and encourages applications from women, veterans and minorities.
