CSR-Off Shift -Call Center Representative/Scheduler

CSR-Off Shift -Call Center Representative/Scheduler

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Job Description

Job Description

We are currently offering a full-time position at our New Windsor office for our logistics center. As contractors for utility companies the logistics center fields inbound and outbound calls to customers regarding work for their utility service. This position requires heavy use of phones and computers at the same time; logging customer interactions. and delivering the best in customer service.

Responsibilities

· Convert incoming customer calls into booked service appointments.

· Make outbound follow-up calls on outstanding work orders

· Deliver call scripts with an authentic cadence; be clear, compelling and personable.

· Maintain and update customer database with complete and accurate information.

· Agent will be expected to respond to 100+ calls daily

· Comprehensive knowledge of customer service standards

· Computer competent; good typist and proficient with phone systems.

· Highly organized with exceptional follow-through abilities.

· Strong verbal and written communications.

· Engaging personality that blends well with a fast-paced, goal-driven environment.

· Outstanding communication, interpersonal and customer service skills.

· Multi-tasking skills (i.e. typing while on the phone with an agent)

· Candidates with at least 1 year call center experience will be preferred.

· Experience in using MS products as well as Google products

· HS Diploma minimum, Associate Degree Preferred

Qualifications

Qualifications

· Must be available to work Wednesday – Friday 9 AM – 5:30 PM, Saturday 8 AM – 4:30 PM and Sunday 9 AM – 5:30 PM

· Computer competent; good typist and proficient with phone systems.

· Highly organized with exceptional follow-through abilities.

· Strong verbal and written communications.

· Engaging personality that blends well with a fast-paced, goal-driven environment.

· Outstanding communication, interpersonal and customer service skills.

· Multi-tasking skills (i.e. typing while on the phone with an agent)

· Experience in using MS products as well as Google products

· HS Diploma minimum, Associate Degree Preferred

Additional Information

Job Type: Full-time

Additional Information

Benefits:

· 9 Paid Holidays

· Accrued Vacation Time

· Sick Time

· 401K Plan with company match

· Medical, Dental, and Vision insurance

All your information will be kept confidential according to EEO guidelines.