Technical Consultant - Albany, NY

Technical Consultant - Albany, NY

12 Nov 2024
New York, Usny 00000 Usny USA

Technical Consultant - Albany, NY

Vacancy expired!

DO WORK THAT MATTERSAt

Abbott, diverse ideas, perspectives, and expertise allow us to create

life-changing solutions that help people live healthier lives. In 150 countries

and with businesses spanning nutrition, diagnostics, medical devices, and

branded generic pharmaceuticals, Abbott offers you enormous opportunities to

explore your interests and help you achieve your career and personal goals.We have

an exciting opportunity for a Technical Consultant within our Abbott Rapid

Diagnostics Infectious Disease (ARDx- IDDM) business. In this field-based role,

the incumbent will assist ARDx IDDM

customers with setup and installation of their instruments/tests providing

technical training and support, including troubleshooting and validations (as

required), for ARDx IDDM products. This position will assist Account

Executives with evaluations, demonstrations and the activation of new accounts,

retaining at-risk and VIP customers, provide maintenance of established

accounts, and contributing to the growth of existing accounts. This

position will also provide education of the clinical utility of our products in

the laboratory and/or Point-of-Care setting as needed.Abbott

Rapid Diagnostics (formerly Alere) is part of Abbott’s Diagnostics family of

businesses, bringing together exceptional teams of experts and industry-leading

technologies to support diagnostic testing which provides important information

for treatment and management of diseases and other conditions.RESPONSIBILITIESProvide on-site technical andclinical training on all Abbott Infectious Disease products, includinginstruments and visual read tests.

Provide on-site customerassistance in the performance of validation studies in compliance withlocal, state, and federal regulations, including CLIA, CAP, COLA, and TJC,on all ARDx- IDDM products as applicable.

Work with Technical Support toprovide troubleshooting support as needed which may include additionalcustomer training.

Independently performpro-active account follow up as assigned or as prescribed in departmentalSOPs.

Assist Sales with in-servicingand continuing education in key accounts to ensure correct technique ismaintained and that the medical/lab staff understands the clinical utilityand benefit of rapid turnaround time of the product(s).

Assist with product training ofsales, marketing and technical service staff.

Proactively identify at-riskaccounts to Technical Services and to the appropriate AccountExecutive/Strategic Business Executive/Regional Director and recommendstrategies and suggestions to retain such accounts. Responsible foridentifying sales opportunities within accounts, both for new products andexpansion of current products

Present professionaleducational programs to medical and laboratory staff as needed.

Attend and participate incompany and professional meetings, including conference and webinar calls.

Communicate to peers newadvances or changing trends identified in the healthcare marketplace.

Performance may be assessedusing a combination of the On-TRACC Program, including open communicationwith management, customer satisfaction, account retention, account growth,AE satisfaction and other relevant criteria.

Requires at least 50% travel,and may average as much as 70% travel, occasionally with less than aweek’s notice. Occasional weekend travel may be required.

BASIC QUALIFICATIONSBachelor of Science degree inMedical Technology or Bachelor of Science Degree in Nursing from anaccredited college or university or directly equivalent degree.

Registered Medical Technologistor Registered Nurse in state of residence.

Minimum of 3 years continuousexperience as a Medical Technologist in a clinicallab environment or as a Registered Nurse in acritical-care or infectious disease environment.

At least one year of relatedimplementation or Point-of-Care-Testing experience

Competent in computer operationincluding Microsoft Word, Excel, PowerPoint, and Outlook in addition to.pdf files.

Outstanding written and verbalcommunication skills, including a demonstrated ability to clearly andeffectively teach complex subjects to a diverse audience.

Ability to work with a varietyof people on multiple tasks is critical.

PREFERREDQUALIFICATIONSManagement, supervisory, orPOCC experience preferred.

Advanced degrees and/or Salesexperience preferred.

5 years of Medical Technologistor Registered Nurse experience.

Strong knowledge of thediagnostic industry.

Proven excellence in customerservice, training and troubleshooting skills. Familiarity with infectiousdisease, point-of-care testing, and an understanding of sales is highlydesirable.

Demonstrated ability to carryout assignments with minimal guidance in an accurate, dependable manner.

About AbbottAt Abbott, we're

committed to helping people live their best possible life through the power of

health. For more than 125 years, we've brought new products and technologies to

the world in nutrition, diagnostics, medical devices and branded generic

pharmaceuticals that create more possibilities for more people at all stages

of life. Today, 99,000 of us are working to help people live not just longer,

but better, in the more than 150 countries we serve.An equal opportunity

employer, Abbott welcomes and encourages diversity in our workforce.We provide reasonable

accommodation to qualified individuals with disabilities. To request an

accommodation, please send an email to myrecruiter@alere.com .An Equal Opportunity EmployerAbbot welcomes and encourages diversity in our workforce.We provide reasonable accommodation to qualified individuals with disabilities.To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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Job Details

  • ID
    JC5745706
  • State
  • City
  • Full-time
  • Salary
    N/A
  • Hiring Company
    Abbott
  • Date
    2020-11-13
  • Deadline
    2021-01-12
  • Category

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