Concierge Full Time - Crowne Plaza White Plains New York

Concierge Full Time - Crowne Plaza White Plains New York

16 Sep 2024
New York, Whiteplains 00000 Whiteplains USA

Concierge Full Time - Crowne Plaza White Plains New York

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Concierge Full Time - Crowne Plaza White Plains New YorkJob Number R172578Hotel Brand: Crowne PlazaAmericas - United States - New York - White PlainsDescriptionAbout usWhat’s your passion? Whether you’re into tennis, painting or gardening, at IHG we’re interested in YOU.The Crowne Plaza White Plains is a well-known landmark hotel in the Westchester, White Plains area. Located in the heart of the downtown district, this hotel enjoys an upscale and affluent clientele. The Crowne Plaza White Plains boasts an excellent local reputation and has served as host for many of Westchester’s most prestigious corporate and social clients.By bringing your expertise and passion to any one of our brands, you will help us achieve our goal of creating great hotels guests love. We currently have a position available for Full-Time Concierge.This will be an excellent opportunity for an outstanding individual who shares our passion for taking care of our guests. This professionally trained individual must be dedicated to providing customers with prompt enthusiastic service.Your day to dayJOB OVERVIEW:Coordinate guests’ needs, requests, and inquiries to ensure superior service and value for our guests.DUTIES AND RESPONSIBILITIES:

Collect and provide comprehensive information and coordinate guest requests including but not limited to hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Handle reservations and obtain/issue tickets where applicable.

Provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc.

Respond appropriately to guest concerns or complaints in a timely manner. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

Maintain a neat and orderly concierge desk and area that reflects highly on the hotel and brand.

Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals.

Perform other duties as assigned such as assisting the bell stand, providing luggage, and assistance, etc.

What we need from youQualifications and Requirements:High School diploma or equivalent plus one year experience as a concierge or related discipline, or equivalent combination of education and experience. Some College and knowledge of locale preferred. Must speak fluent English. Other languages preferred.This job requires ability to perform the following:

Carrying or lifting items weighing up to 25 pounds

Handling objects such as phone, computer keyboard

Other:

Communication skills are utilized a significant amount of time when interacting with guests and third parties.

Reading and writing abilities are utilized often when completing departmental records/logs, tagging bags, etc.

May be required to work nights, weekends, and/or holidays.

Work Area: Concierge DeskWhat we offerIn return we’ll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide and are available as well as access to wide variety of discount programs and the chance to work with a great team of people. Mostly importantly, we’ll give you the room to be yourselfSo What’s your passion? Please get in touch and tell us how you can bring your individual skills to IHG.IHG is an equal opportunity employer Minorities / Females / Disabled / Veterans

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