Customer Consultation Agent (Email & Phone)

Customer Consultation Agent (Email & Phone)

25 Oct 2024
North Carolina, Asheville, 28801 Asheville USA

Customer Consultation Agent (Email & Phone)

Vacancy expired!

We have a part-time open position about 15-20 hours a week and can be doneremotely (with a computer, internet, and phone).

AudioRange is a small local company specializing in providing wireless TV audio solutions to the elderly, allowing families to enjoy tv together again

We are looking for a first point of contact agent to assist in providing knowledgeable solutions and support while maintaining a friendly experience for customers requiring product assistance. This person would create and maintain a supportive, positive environment for customers by asking the right questions, listening carefully to solve the customers' issues. Ideal candidate would be self motivated, possess the willingness to learn, and have basic experience with connecting equipment to TVs. Training will be provided.

Benefits

- Work from home

- Flexible work schedule

- $17-$20 per hour

Key Responsibilities

- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.

- Understanding customer’s technology issues by asking probing questions, listening, and asking clarifying questions.

Basic Qualifications

- Experience using and learning about TV and audio devices

- Maintain a positive attitude and exhibit patience in customer interactions

Must have regular access to a computer, internet connection, and phone.

Job Details

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