Customer Service Program Manager - $110-140k (Charlotte, NC)

Customer Service Program Manager - $110-140k (Charlotte, NC)

26 Feb 2024
North Carolina, Charlotte 00000 Charlotte USA

Customer Service Program Manager - $110-140k (Charlotte, NC)

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Customer Service Program ManagerManufacturing company in Southwest Charlotte is looking for a Customer Service Program Manager. Requires 20-40% travel. Hours ? 8-5. Temp-to-Perm. Salary - $110-140k.ResponsibilitiesProgram Manager is responsible for supporting strategic initiatives within the Customer Support organization. Specifically, the Program Manager will drive system, process, and people improvement projects across the function.Management responsibilities include accountability for all aspects of program execution including planning, schedule management, project costing, and risk identificationUtilize established criteria and tools to effectively and efficiently facilitate and report against program execution with measurable resultsPartner cross-functionally with finance, risk management, HR and operations to ensure business requirements are tracked and metIntegrate and manage the program timeline by identifying all project internal & external interdependenciesInteract with all levels of the organization: senior leaders, product owners, business analysts, IT, outside consultants, vendors and other key stakeholders inside and outside of the companyPerform risk and issue management at the program level: Collaborate with all project leadership to identify risks and issues that are not visible at the task level but impact the overall project or broader program and develop mitigation/response plans and prioritize based on impactLead and influence others for timely completion of project activitiesRequirements 3+ years of Customer Service Program Manager experienceProven ability to manage multiple projects and programs simultaneouslyTransactional/Consolidation experience NOT Product Development REQUIREDBachelor?s Degree requiredFormal Project Manager training or certification requiredPMI code of ethics understanding a plusAdvanced to expert level skill in Microsoft Office applicationsPossess highly effective communication and interpersonal skills and the ability to interact with all levels of the organizationExperience working in a large customer service organizationHighly organized, detail-oriented, motivated and self-directedDemonstrated managerial, training and leadership experienceProven ability to manage programs and projectsAbility to quickly learn new software, systems or processesStrong communication skills (verbal and written)Decisiveness and attention to detailSAP working knowledge and experience a plus20-40% travel requiredBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.Find Us on Facebook!Follow Us on Twitter!Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands provide direct hire, executive search, temporary staffing, contract consulting and temp/contract-to-hire solutions to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Pharma and Beacon Hill Technologies by visiting www.beaconhillstaffing.com. We look forward to working with you.Beacon Hill. Employing the Future (TM)

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