Customer Service Representative

Customer Service Representative

29 Jul 2024
North Carolina, Charlotte, 28282 Charlotte USA

Customer Service Representative

Vacancy expired!


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Position Details:

Client: Banking Client

Job Title: Senior Fraud & Claims Operations Consultant

Job Location: Charlotte, NC / San Antonio, TX / Phoenix, AZ / Chandler, AZ / West Des Moines , IA

Duration: 06 Months (possibility of extension)

Pay Rate:

$43 - $45

Shift: Monday to Friday (8 to 5)

Candidate will be working on a hybrid schedule

Job Responsibilities:

  • Lead in investigative research and develop reports of highly complex fraud and claims transactions, policy violations, and unusual situations with high levels of risk within fraud and risk functional area.
  • Lead fraud risk assessments, impact assessments, and end-to-end control design.
  • Provide leadership within the team which could include mentoring and supporting experienced staff, leading projects and initiatives, or sharing technical knowledge proficiency.
  • Collaborate and consult with leadership to develop controls to minimize fraud and claims portfolio risk.


case management,investigation,case management tool

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