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Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences, and make it easier for customers to achieve their financial goals.The Wells Fargo Experience Design (XD) team designs experiences that people love and confidently engage to improve their financial lives. We work closely with technology and product management to ensure we are problem-driven (versus solution) and customer-first. While we have individual expertise across product design, research, content design, and operations, we all operate as empowered leaders with strong design rationale. As a team, we care about each other yet believe in radical candor, want to have fun while we work, and are obsessed with what’s most important to our 30+ million customers!Our mission is to create simple, friendly E2E experiences. We obsess about what’s most important to our customers and incorporate them into every decision we make.The Product Designer partners with Product Management and Engineering to deliver a great customer experience. The Product Designer also works with the bigger design team to ensure the overall end-to-end experience is coherent. Success comes from understanding the customer and business needs, aligning with your partners, simplifying complex processes, producing design assets, and ultimately delivering a simple and friendly experience.Why you’ll thrive here:You’re a jack of all trades with proven success delivering great mobile and web experiences. You have deep experience in Interaction Design, Visual Design, and/or Content Strategy. You like solving complex problems with simplicity, and being the point person for design within a cross-functional team. You are detail-oriented but also keep the big picture in mind. You look at outside inspirations, have a strong point-of-view and articulate robust design rationales. You understand the importance of, and utilize, a facilitative leadership style. You enjoy collaborating with a wide range of product managers, developers, and designers to create the best customer experience. Finally, you are energized by getting working software in front of people, and you have clear examples of doing just that, with a measurable impact on customers.What you’ll be responsible for:Discovery and delivery design for digital servicing, which includes mobile banking, core digital platform features, and information architecture and product navigation
Delivering great experiences, in partnership with your scrum teams and the larger experience design team
Creating common UX deliverables including: Flows, wireframes, high-fidelity interfaces, interaction specifications
Partnering closely with product managers, developers, researchers, business analysts, and legal/compliance to align on customer needs and business goals, frame problems and shape solutions
Estimating and scoping design work; ensuring design deliverables are ready for development
Speaking to the details of the design solutions and user stories, answering questions and resolving ambiguities
Grooming user stories with the scrum team and identifying design-related user stories in the backlog
We’d like to see your work, so please include a portfolio or a link to your portfolio on your resume.Location options for this role are Charlotte, NC or San Francisco, CATravel will be required up to 10% of the time.Required Qualifications6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting demonstrated through work or military experience
Desired QualificationsExcellent verbal, written, and interpersonal communication skills
Strong presentation skills
Financial services industry experience
Knowledge and understanding of project management principles: managing projects from beginning to end; that vary in scope and complexity
Leadership experience
Outstanding problem solving and decision making skills
Other Desired Qualifications6+ years of experience in UX design for digital products and experiences
A BA/BS or higher in Interaction Design or a related field
5+ years’ experience designing and delivering mobile and web products
2+ years’ experience working in an agile environment, with distributed teams and agile delivery tools (e.g., JIRA, Confluence)
Experience with design through the full product development lifecycle (discovery, concepts, prototypes, specs, delivery, iteration)
Consistently articulate a strong design rationale
Experience managing creative design efforts in a complex environment
Expertise with common design tools (e.g., Sketch, Figma)
Job ExpectationsWillingness to work on-site at stated location on the job opening
Ability to travel up to 10% of the time
Street AddressNC-Charlotte: 401 S Tryon St - Charlotte, NCCA-SF-Financial District: 550 California St - San Francisco, CADisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefitsVisit https://www.wellsfargo.com/about/careers/benefits for benefits information.Company: Wells FargoReq Number: 5609850-2Updated: 2021-11-06 01:40:10.178 UTCLocation: Charlotte,NC
