IT Help Desk Technician

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IT Help Desk Technician

27 Oct 2024
North Carolina, Charlotte, 28201 Charlotte USA
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IT Help Desk Technician

Vacancy expired!

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.
Intratek Computer, Inc. is looking for an

IT Help Desk Technician to support us in Charlotte, NC.

  • IT Help Desk Technician
  • Onsite in Charlotte, NC
  • Monday through Friday-,First Shift
  • Pay rate depends on experience
  • Paid medical benefits
  • Paid vacation
  • Paid holidays
  • PTO

Position Summary
The Level 2 Service Desk Support Analyst will provide customer service and support the end users with any technical issues they may experience. You will be helping these users access and use our service and must be comfortable working with a variety of operating systems, software applications, and network technologies, as well as experience documenting issues via a ticketing system.

Responsibilities Include:

  • Exemplary Customer Service skills
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Identify, resolve and/or escalate issues as appropriate
  • Identify and replicate problems and suggest viable solutions
  • Resolve support calls, tickets, and emails in an efficient and professional manner
  • Accurately record support incidents and resolutions with Remedy ticketing system
  • Knowledge and understanding of Windows 10
  • Working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • Ability to work in a team and communicate effectively
  • Knowledge and understanding of Wireless, Ethernet, Basic networking skills
  • Ability to multitask by answering calls, documenting via Remedy and using remote tools, at the same time.

Qualifications Include:
  • Excellent verbal and written communication skills

  • 4-5 years experience
  • Have a passion for problem solving
  • Positive attitude and eager to learn
  • Able to work in a fast pace environment
  • Able to juggle between calls, tickets and adapt to changes quickly (multi-task)
  • Be very comfortable learning, using, and explaining the services
  • Be very organized and have an attention to detail

  • Experience with Windows 10 OS
  • Experience with AD, Citrix and Cisco VPN are a plus
  • A+ and Network+ Certs are a plus
Self-motivated with the ability to work in a fast moving environment


Equal Opportunity Employer:
  • Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."

Veterans Preference:
  • Special preference will be given returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills.

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Job Details

  • ID
    JC5250714
  • State
    North Carolina
  • City
    Charlotte
  • Job type
    Contract
  • Salary
    Depends on Experience
  • Hiring Company
    INTRATEK COMPUTER, INC.
  • Date
    2020-10-25
  • Deadline
    2020-12-23
  • Category
    Et cetera
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