Apex Systems is seeking multiple Helpdesk Support candidates that have strong technical support and customer service skills.
Location: REMOTE - Candidate must be living in NC or SC in order to pick up equipment onsite in Charlotte for first day orientation
6+ month contract - potential to extend and convert contingent upon performance
If you are interested in the requirements please send your resume to cmallory@apexsystems.com or apply directly today!
Requirements:
MUST HAVE 2+ years of Technical Support/Tier 1 Help Desk Support experience
Experience/knowledge of ServiceNow or other Ticketing Systems
Must have great customer service experience and willing to work OT hours on occasion
Willing to work in high call volume environment
Job Summary:
Under general supervision performs maintenance, troubleshooting, research and fact-finding to respond to hardware (desktop, telephony), software, network (data and voice) and enterprise applications issues/requests. Prepares responses, either onsite or via phone support, to application, network and hardware related questions / requests. Staffed by persons with general information systems knowledge acquired through education and/or experience.
Additional Essential Functions:
Provides technical support via the telephone for customer issues in a fast-paced call center environment.
Produces accurate and complete work while meeting department productivity goals.
Perform troubleshooting for unfamiliar technical issues.
Ability to determine issues that may have an adverse business impact if not escalated.
Applies appropriate customer service and service recovery skills to comply with department standards.
Demonstrates good written and oral communication skills.
Ability to learn standard hardware equipment and software applications at a rapid pace.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.
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