Production Services Lead

Production Services Lead

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Job Description:

Position Summary

This candidate will provide End to End support for MISP portfolio. Performs management responsibilities relating to information technology application production support including performance monitoring, troubleshooting production incidents, proactive checking of system health, ensuring LOB SLAs are met, ensuring key deliverables are met, ensuring conflicting changes are reviewed by considering system availability as high priority. Manages multiple applications & infrastructure. Manages to timelines and budgets. Identifies and eliminates obstacles and roadblocks. Communicates and monitors performance/system availability to ensure quality of service and deliverables. Has end to end accountability for the stability, resiliency and availability of the application or group of applications .

Primary Skill

DataStage

What's it like working at Bank of America? It's an environment of hard-working professionals who are led by committed leaders and supported with industry-leading products and services, award-winning platforms and educational resources. We look for and foster people with passion and drive.

We'll help you:

• Develop your career via training and development programs, along with one-on-one coaching from team members who are invested in your success.
• Leverage the global power of our company by working closely with you in a remarkable professional and partner network.
• Provide comprehensive and ongoing guidance, tools and solutions to support your clients' growth. This includes industry-leading digital capabilities and a wealth of proprietary research and analytics.
• Stay up-to-date with changing business trends that impact the business banking segment so that you can translate those trends into business opportunities.
• Broaden your reach to a wide audience with robust marketing support and opportunities to participate in the community.

We're a company that believes in each other and our communities

• Unfailing belief in responsible growth
• Dedication to supporting the communities we serve
• Involvement and support of dozens of Employee Network Groups
• Continuous training and development to help people succeed, regardless of their background or experience
• A commitment to diversity, because it makes us stronger and able to connect with - and reflect - clients and customers around the world
• Fostering internal mobility to grow and retain talented teammates

Required Skills

Hands on application production support role in Information Technology

• Working knowledge with multiple technologies like IIS, Java, .Net, SQL Server, HTML, Oracle and similar Database technologies in production support scenarios

• Experience with Mulesoft, ITSM BMC Remedy

• Knowledge with MDX, Datastage, Database, SQL, Linux etc.

• Ability to manage conflicts and have very strong communication skills

Desired Skills

• Application monitoring and automation experience

• Strong written and oral communication skills

• Basic scripting skills (Powershell) Experience with Web Services (SOAP/REST), SOAPUI, POSTMAN, JSON Schema, XML Knowledge with monitoring tools like Splunk, Introscope, AppDymanics, Sitescope

Shift:
1st shift (United States of America)

Hours Per Week:
40

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