Production Support Role

Production Support Role

02 Nov 2021
North Carolina, Charlotte, 28255 Charlotte USA

Production Support Role

job summary:

Description:



  • Production Support Role CSW CTO Production Services and Infrastructure Delivery
  • Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.
  • The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.
  • Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.
  • Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications.
  • Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.
  • Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques.
  • May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area.
  • Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
  • Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Required Skills



  • Effective communication skills
  • Documentation skills
  • Broad understanding of Linux/Unix
  • Understanding of SQL scripting
  • Ability to work under high intense technical troubleshooting operations

Desired Skills



  • Experience in Incident Management and Problem Management
  • Triage management
  • Experience in effective technical trouble shooting



location: CHARLOTTE, North Carolina

job type: Contract

salary: $39 - 49 per hour

work hours: 9am to 5pm

education: Bachelors



responsibilities:


  • Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications.
  • Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.
  • Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques.
  • May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area.
  • Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.
  • Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.





qualifications:


  • Experience level: Experienced
  • Minimum 8 years of experience
  • Education: Bachelors


skills:
  • SQL scripting
  • Linux/Unix
  • Problem Management



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Job Details

  • ID
    JC5438687
  • State
  • City
  • Job type
    Contract
  • Salary
    USD $39 - 49 per hour 39 - 49 per hour
  • Hiring Company
    Randstad Corporate Services
  • Date
    2020-11-02
  • Deadline
    2021-01-01
  • Category

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