Salesforce Solutions Architect to join our IT team in Charlotte, NC Main areas of responsibility: The Salesforce Solution Architect will partner with business stakeholders and IT team members to implement critical Salesforce projects for our enterprise Salesforce platform and will have the following responsibilities:
Own the solution architecture and design of Salesforce including integrations, security and configuration
Conduct requirements definition Salesforce solutions. Collaborate closely with business stakeholders to understand their business requirements, informational needs and data sources. Translate these business needs into clearly defined and documented detailed business requirements/ functional requirements inclusive of business use cases, process flows, data flows, traceability matrices as well as report mock-ups
Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval
Participate in the development of User Acceptance Test (UAT) planning documentation, including test plans and scripts, based on business and functional requirements
Facilitate UAT execution phase. Work with business stakeholders to obtain user acceptance test signoff
Provide Salesforce processing subject matter expertise to the IT team throughout the project. Review development and test deliverables as needed
Assess production support and data issues encountered by end users and assist in problem resolution
Apply best practices and identify opportunities for improvement in current implementation and processes
Manage the development and delivery of solutions, including teams, tools & environments
Collaborate with salesforce development teams (internal and external) to support more technically complex implementations
Qualifications, Skills and Experience:
8+ years of proven experience in business analysis including defining business, functional and reporting requirements and conducting user acceptance testing for business-critical solutions in complex environments
4+ years of Experience in Salesforce. Experience in Einstein Analytics/Tableau CRM is a plus.
Insurance industry experience and knowledge with an understanding of the terminology, business functions (UW, Claims, Finance, Actuarial) and business processes is preferred
Detailed Salesforce processing knowledge and experience
Hands-on experience writing user stories is required
Experienced with formal SDLCs and business analysis methodologies, working knowledge of business analysis documentation standards. Agile Methodology experience a plus
Experience using standard project and business tools including TFS, Rally, Microsoft Project, Excel, PowerPoint, Project, SharePoint
Excellent communication skills, both written and verbal
Excellent problem-solving and analytical skills
Must have experience working with various organizational units with a proven track record of working with IT and Business
Must be able to see tasks through to completion independently and on schedule
Education Level and Certifications Required:
B.A / B.S degree
Certified Business Analyst Professional (CBAP) a plus but not required.
This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA\'s preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.