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Position DescriptionAs a Security Operations Center Analyst, you will conduct research and provide analyses rendering solutions to recurring or unusual problems. You will apply extensive knowledge of policies and procedures to provide excellent customer service to the organization.Job Responsibilities
Delivers continuous improvement year over year by providing accurate information, timely case entry, enhancing problem solving skills, and sound decision making.
Builds solid peer-to-peer relationships in a team environment to meet operational needs.
Communicates effectively and clearly on a daily, weekly, monthly basis with leadership to provide exceptional customer service regarding routine and escalated requests.
Responsible for answering alarms in the access control system, reviewing video, and entering service request when necessary.
Conduct multi-step breach and investigative analysis to trace the dynamic activities associated with advanced threats
Supports quality control and compliance programs to include: weekly camera audits, documenting PCI sites according to procedures, accurate case classification, and tracking of physical security issues.
Utilize specialized tools to search social media and the internet for potential threats against the company, associates, contractors and visitors.
Ability to conduct in depth research on various entities as request by our business partners.
Responds promptly to requests and completes concise and timely reports.
Ability to handle both common and crisis situations calmly and efficiently.
Maintains confidentially with sensitive information.
Ability to work nights, weekends, and holidays.
Qualifications
Associate degree in business related discipline preferred.
3 + years in physical security related fields.
Ability to enter data in multiple platforms and possesses intermediate to advanced word processing skills.
Advanced oral and written communication skills enough to provide information, deliver information to leadership, and answer inquiries.
Knowledge of Ally Financial company's systems preferred;
Computer skills sufficient to operate on-line system and complex software often using multiple programs simultaneously.
Ability to exercise judgment to research and solve operational problems where the answer is not apparent;
Knowledge of access control and video systems are required
Bi-Lingual is a preferred
Ally OverviewAlly Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.Business Unit/Enterprise FunctionCompliance and Regulatory Affairs is responsible for driving compliance with laws, regulations and company policies set forth by federal regulators and stakeholders.Total Rewards InformationAlly's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Plus, we have a flexible paid-time-off program including time off for volunteer opportunities. Ally's Total Rewards Program is designed to enrich your life at work and outside of it and includes:Industry-leading 401K retirement savings plan with matching and company contributionsWellness program encouraging healthy living with financial rewardsFlexible health insurance options including dental and visionPre-tax Health Savings Account with generous employer contributionsPre-tax commuter benefitsOther work-life integration benefits including parental and caregiver leave, adoption assistance, backup child and adult/elder day care program, child care discounts, tuition reimbursement, LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programsAlly is an Equal Opportunity EmployerWe extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.Job Title: Security Operations Center AnalystCompany: Ally Financial Inc.Category: ComplianceBU Function: ComplianceExperience Level: ExperiencedRequisition ID: 19-6544
